Welcome to Therapeutic Communication for Health Care Administrators Digital Text Open Educational Resources (OER). These resources are intended for learners preparing for positions in front-line health care settings. Recognizing the diverse titles for these types of roles, we intend that the title Health Care Administrator is an umbrella term that includes all types of front-line Health Care Administrators. Health Care Administrators are often the first point of contact for clients and their families and often are the liaison between the health care providers, and the client; thus, therapeutic communication is an essential competency. An environmental scan was sent to industry partners and colleagues in the Ontario higher education system in Spring 2020. Based on those results, it was identified that many existing resources do not address the communication skills of the health care administrator role. The digital text and companion game simulations address the gaps while also providing essential digital resources that can be used in remote, hybrid, or face-to-face delivery formats. This digital text OER has been developed with Universal Design for Learning (UDL) elements in mind. The authors have purposefully used inclusive language such as they and them for singular pronouns in place of gendered pronouns. The cultural chapter components have been reviewed by members of the cultural communities addressed in the chapter while also recognizing that one or two reviewers do not represent entire cultures. We welcome your review and feedback and encourage you to reach out to the authors with any concerns, suggestions for modifications, and ideas for enhancements.
Type of Material:
Open (Access) Textbook with video vignettes
Recommended Uses:
Homework
Reading and video viewing assignments
In Class discussion and video viewing
Self-paced learning
Technical Requirements:
Web browser
Internet access
Identify Major Learning Goals:
After use of this learning material, users will
Describe the various types of communication between patients and healthcare professionals, such as interprofessional communication, therapeutic communication, and communications with diverse populations.
Target Student Population:
Graduate School
Professional
Prerequisite Knowledge or Skills:
None
Content Quality
Rating:
Strengths:
The concepts and content are valid and complete.
The open access book includes chapters of topics with excellent videos and scenarios.
The content is appropriate.
Mental health, intercultural, and legal matters are included.
Potential Effectiveness as a Teaching Tool
Rating:
Strengths:
In each chapter there are video media clips, objectives, key terms definitions, and an introduction. After each section there are questions to help learning. The material is clear and concise.
It appeals to different types of learners with color, video, questions/answers, very interactive.
The teaching/learning goals are found at the start of each chapter.
The open access textbook with videos increase the potential for student learning and conceptual understanding.
The open access textbook may be used in a variety of ways to achieve teaching and learning goals.
Ease of Use for Both Students and Faculty
Rating:
Strengths:
The open access book includes clear instructions.
The open access book has a clear, consistent layout, is easy to navigate, and well designed.
The open access book is in working order.
Creative Commons:
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