| Reviewed: |
Nov 03, 2005 by Business Editorial Board |
| Overview: |
This module provides background information on total quality management (TQM)
and decision-making tools for successful implementation of TQM practices. It
breaks down the components of TQM into sub-modules and provides several
simplified models from which to visually understand TQM. Topics include human
resources development, core skills for supervisors and managers, organizational
development, and success assessment trilogies. Most pages provide bullet
lists of key concepts associated with the key elements of the model.
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| Learning Goals: |
According to the site, the learning goals are:
# Identify necessary elements for a successful quality management approach.
# Know how they fit together to successfully accomplish quality goals.
# Display the most options, thus helping make the right quality management
choices.
# Learn skills to balance competitive quality strategic planning with daily
operational choices.
# Learn skills to maximize human and organizational resources for daily
productivity demands.
# Learn how to avoid strategies that lead to the "program-of-the-month"
mentality.
# Learn how to keep management commitment for TQM at its highest level.
# Learn how to avoid employee "end-runs" around management during TQM
implementation."
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| Target Student Population: |
This module is ideal for introductory or advanced operations management
(OM)courses at either the undergraduate or graduate level. The models and
implementation approaches provide enough depth and scope to engage an advanced
study, while covering the basics for those without a background in OM. Target
is working managers who have a perceived need for a simple model of TQM. It
could be used with Executive MBAs or traditional MBAs.
|
| Prerequisite Knowledge or Skills: |
This module assumes a moderate level of business knowledge, but provides links
to relevant cursory information in case this knowledge level is not present.
|
| Type of Material: |
This module is a static website with mainly internal links to supporting
information.
|
| Recommended Uses: |
An instructor could teach straight off of the website as a class presentation.
The module could also be used to supplement text or case study readings. It
could be used as a supplement to readings on TQM providing an integrative view
of TQM,
OD, and HRD concepts.
|
| Technical Requirements: |
A basic web browser is necessary to view and navigate the website.
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