5 Software That Call Centers Use for Twitter Support
Twitter is customer support’s double-edged sword. Customers now find it easier to communicate with brands and report issues with just a single tweet. However, one tweet can cause an avalanche of customer love or trigger a landslide of bad PR, meaning that businesses need to give customers a refreshing support experience on Twitter in real time.
With such a software businesses can keep a track of the tweets, and interact with customers over Twitter from within it, without having to login to the Twitter app.