Communication Skills
Peer Review for material titled "Communication Skills"
User Rating for material titled "Communication Skills"
Member Comments for material titled "Communication Skills"
Personal Collections for material titled "Communication Skills"
Learning Exercises for material titled "Communication Skills"
Accessibility Info for material titled "Communication Skills"
Search all MERLOT
Click here to go to your profile
Select to go to your workspace
Click here to go to your Dashboard Report
Click here to go to your Content Builder
Click here to log out
Search Terms
Enter username
Enter password
Please give at least one keyword of at least three characters for the search to work with. The more keywords you give, the better the search will work for you.
select OK to launch help window
cancel help



Search > Material Results >

Communication Skills


Communication Skills

Logo for Communication Skills
This resource has been compiled to give a general introduction to effective communication for practice educators. In the first section, the key components of the communication process will be discussed. The basic skills required for effective communication will be explored in the next few sections, and some specific contexts for communication, including giving presentations and feedback meetings, will be examined.
Material Type: Open Textbook
Technical Format: PDF
Date Added to MERLOT: November 25, 2008
Date Modified in MERLOT: April 22, 2014
Submitter: Judy Baker
Keywords: The Communication Process 4, Presentation Skills, Active Listening Skills 10, Non-verbal Communication 13, Questioning Skills 23, Giving Constructive Feedback 18


  • Reviewed by members of Editorial board for inclusion in MERLOT.
    Editor Review (not reviewed)
  • User review 4 average rating
  • User Rating: 4 user rating
  • Discussion (1 Comment)
  • Learning Exercises (none)
  • Personal Collections (10)
  • Accessibility Info (none)


Primary Audience: College General Ed
Mobile Compatibility: Not specified at this time
Technical Requirements: Browser, internet connection, pdf reader
Language: English
Material Version: printable
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: no
Creative Commons: unsure


QR Code for this Page

Browse in Categories


Discussion for Communication Skills

Log in to participate in the discussions or Register if you are not already a MERLOT member.

Return to Top of Page
Avatar for Jacky Hood
4 years ago

Jacky Hood (Administrator)

I could use parts of this document in teaching Active Listening as part of Business Skills for Service/Support and Project Management. The students would be turned off if I used it in its entirety because (1) it says it it addressed to health care and social service (2) much of the vocabulary is formal and academic (3) many of the examples of probing questions are condescending and would never be used in a business setting or on a customer support call.

Technical Remarks:

The boxes around some of the paragraphs abut the text. There should be some white space.
Time spent reviewing site: 10 minutes
Used in course