Dealing with Conflict and Complaints
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MERLOT II




        

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Dealing with Conflict and Complaints

        

Dealing with Conflict and Complaints

Logo for Dealing with Conflict and Complaints
This is a free, online textbook offered by Bookboon.com.  "In this textbook you’ll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the direct and outright abusive person through to the calculated “I want to be right at all costs” person, you’ll learn the communication and soft skills to deal with all situations where conflict arises."
Material Type: Open Textbook
Technical Format: PDF
Date Added to MERLOT: January 07, 2011
Date Modified in MERLOT: August 05, 2012
Author:
Submitter: Cathy Swift

Quality

  • Reviewed by members of Editorial board for inclusion in MERLOT.
    Editor Review (not reviewed)
  • User Rating (not rated)
  • Comments (none)
  • Learning Exercises (none)
  • Personal Collections (1)
  • Accessibility Info (none)

About

Primary Audience: College General Ed, College Lower Division, Professional
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: unsure
Accessiblity Information Available: unsure
Creative Commons: no

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