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MERLOT II




        

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Berliner Balanced Scorecard: Customer Perspective

        

Berliner Balanced Scorecard: Customer Perspective

Logo for Berliner Balanced Scorecard: Customer Perspective
'This free textbook is a summary of “Berliner Balanced Scorecard: The Customer Perspective”. The ‘Berliner Balanced Scorecard’ approach demonstrates that the perspectives of the Balanced Scorecard are linkable and that each of them can be calculated. At the same time, the approach faces the challenge to quantify human resource capital."
Material Type: Open Textbook
Technical Format: PDF
Date Added to MERLOT: January 10, 2011
Date Modified in MERLOT: January 10, 2011
Authors:
Submitter: Cathy Swift

Details

  • Editor Review avg: 5 rating
  • User Rating (not rated)
  • Comments (none)
  • Learning Exercises (none)
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About

Primary Audience: College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: unsure
Accessiblity Information Available: unsure
Creative Commons: no

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