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Delivering Bad News the Right Way


Delivering Bad News the Right Way

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Paul Anderson, Chairman Spectra Energy, shares his lesson in how to best deliver bad news (in this case, firing an employee). You must be straightforward without sugar coating the message, otherwise the message can easily be misinterpreted.
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: January 12, 2012
Submitter: Lisa Lewin
Keywords: hr, communications strategy, interpersonal communications, between the eyes truth, business communications, organizational behavior, understanding, interviews, sugar coat, executive communications, firing employee, business, paul anderson, careers, human resources, management skills, personnel, oblique, north america, spectra energy, retention, replaying messages, video, straightforward


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Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States


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