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Delivering Bad News the Right Way

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Location: Go to Material
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: January 12, 2012
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Author:   Mindgate Media
Submitter : Lisa Lewin

Description:

Paul Anderson, Chairman Spectra Energy, shares his lesson in how to best deliver bad news (in this case, firing an employee). You must be straightforward without sugar coating the message, otherwise the message can easily be misinterpreted.


Keywords:
hr, communications strategy, interpersonal communications, between the eyes truth, business communications, organizational behavior, understanding, interviews, sugar coat, executive communications, firing employee, business, paul anderson, careers, human resources, management skills, personnel, oblique, north america, spectra energy, retention, replaying messages, video, straightforward

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More information about this material:
Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Copyright: no
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States

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