Competing on Price versus Service
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Competing on Price versus Service

        

Competing on Price versus Service

Logo for Competing on Price versus Service
Salesmen Jim and Dwight win over a customer from a larger, lower-priced competitor by drawing a colorful comparison between each firms level of customer service.
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: February 13, 2013
Author:
Submitter: Lisa Lewin
Keywords: live voice, film, north america, telephone answering machine, the office, marketing, tv, customer service, video, low price, business

Quality

  • Reviewed by members of Editorial board for inclusion in MERLOT.
    Editor Review
    Very good quality; in queue to be peer reviewed
    avg: 5 rating
  • User review 4 average rating
  • User Rating: 4 user rating
  • Discussion (1 Comment)
  • Learning Exercises (none)
  • Personal Collections (none)
  • Accessibility Info (none)

About

Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States

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Discussion for Competing on Price versus Service

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Avatar for Deb Tech
1 year ago

Deb Tech (Faculty)

This is a fun, quick excerpt of a popular program. It gives brief insight into this component of the sales process.

Time spent reviewing site: 5 minutes