Search all MERLOT
Click here to go to your profile
Select to go to your workspace
Click here to go to your Dashboard Report
Click here to go to your Content Builder
Click here to log out
Search Terms
Enter username
Enter password
Please give at least one keyword of at least three characters for the search to work with. The more keywords you give, the better the search will work for you.
select OK to launch help window
cancel help



Search > Material Results >

Competing on Price versus Service


Competing on Price versus Service

Logo for Competing on Price versus Service
Salesmen Jim and Dwight win over a customer from a larger, lower-priced competitor by drawing a colorful comparison between each firms level of customer service.
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: February 13, 2013
Submitter: Lisa Lewin
Keywords: live voice, film, north america, telephone answering machine, the office, marketing, tv, customer service, video, low price, business


  • Editor Review avg: 5 rating
  • User Rating: 4 user rating
  • Discussion (1 Comment)
  • Learning Exercises (none)
  • Personal Collections (none)
  • Accessibility Info (none)


Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States


QR Code for this Page

Browse in Categories


Discussion for Competing on Price versus Service

Log in to participate in the discussions or Register if you are not already a MERLOT member.

Return to Top of Page
Avatar for Deb Tech
1 year ago

Deb Tech (Faculty)

This is a fun, quick excerpt of a popular program. It gives brief insight into this component of the sales process.

Time spent reviewing site: 5 minutes