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MERLOT II


        

Material Detail


Competing on Price versus Service

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Location:
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: February 13, 2013
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Author:   Mindgate Media
Submitter : Lisa Lewin

Description:

Salesmen Jim and Dwight win over a customer from a larger, lower-priced competitor by drawing a colorful comparison between each firms level of customer service.


Keywords:
live voice, film, north america, telephone answering machine, the office, marketing, tv, customer service, video, low price, business

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Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no Source Code Available: no
Accessiblity Information Available: unsure Copyright: no
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States

About this material:

  • Editor Review avg:5 stars
  • User Rating4
                                                                            
                                                                            stars
  • Discussion (1 Comment)
  • Learning Exercises (none)
  • Personal Collections (none)
  • Accessibility Info (none)


 

Discussion for Competing on Price versus Service

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Avatar for Deb Tech
1 year ago

Deb Tech (Faculty)

This is a fun, quick excerpt of a popular program. It gives brief insight into this component of the sales process.

Time spent reviewing site: 5 minutes

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