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Communicating in Crisis Mode


Communicating in Crisis Mode

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Manager Michael Scott mobilizes and leads his team through an embarrassing product-tampering crisis at the company. The team is confused by Michaels counterproductive crisis management methods.
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: January 12, 2012
Submitter: Lisa Lewin
Keywords: manufacturing, firing, technology, team dynamics, crisis communications, damage control, public relations, executive communications, quality management, production, business, michael scott, staff, the office, response mode, performance, crisis, video, blame, film, interpersonal communications, business communications, crisis management, organizational behavior, marketing, leadership, quality assurance, customer service, teams, management skills, north america, relations, tv, directive from top, operations, management


  • Editor Review (not reviewed)
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Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States


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