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| Description: |
Chris Conley, CEO of Joie de Vivre Hotelier, discusses how the internet makes it possible for consumers to share their experiences with millions of people. Conley explains how to respond effectively to unhappy or irate customers. |
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| Keywords: |
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www.exuberance.com, technology, interviews, customer complaints, trip advisor customer service, business, terrorists, information technology, joie de vivre, chip conley, video, innovation, product management, product design, marketing, chris conley, sales strategy, customer service, information management, entrepreneurship, service recovery, digital marketing, north america, relations, email, hotelier, cheerleaders, operations, internet, management, respect
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| More information about this material: |
Primary Audience:
College General Ed,
College Lower Division,
College Upper Division
Mobile Compatibility:
Not specified at this time
Language:
English
Cost Involved:
no
Source Code Available:
no
Accessiblity Information Available:
unsure
Copyright:
no
Creative Commons:
This work is licensed under a
Attribution-NonCommercial-NoDerivs 3.0 United States
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About this material: |
Peer Reviews (not reviewed)
Workflow status (under review)
Comments (none)
Learning Exercises (none)
Personal Collections (none)
Accessibility Info (none)
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