This is a QR code. A QR Code is a 2-dimensional barcode, which has encoded in it a URL (web address), text, or other information. It can be read by a QR code scanner, including QR scanner smartphone apps. Once you have an app installed on your smartphone, open the app and hold your phone’s camera over a QR code to read it. Most QR codes you’ll come across have a URL encoded, so chances are when you read the QR code it will take you to a web page.
Reviewed by members of Editorial board for inclusion in MERLOT.
Very good quality; in queue to be peer reviewed
Click to get more information on the MERLOT Editors' Choice Award in a new window.
Click to get more information on the MERLOT Classics Award in a new window.
Click to get more information on the MERLOT JOLT Award in a new window.
Search all MERLOT
Click here to go to your profile
Select to go to your workspace
Click here to go to your Dashboard Report
Click here to go to your Content Builder
Click here to log out
Search Terms
Enter username
Enter password
Please give at least one keyword of at least three characters for the search to work with. The more keywords you give, the better the search will work for you.
select OK to launch help window
cancel help

MERLOT II


        

Material Detail


Managing the Customer Experience Online and Offline

QR Code for this Page
Bookmark and Share
 
Location:
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: March 12, 2014
[Report Broken Link]    [Report as Inappropriate]

Author:   Mindgate Media
Submitter : Lisa Lewin

Description:

Chris Conley, CEO of Joie de Vivre Hotelier, discusses how the internet makes it possible for consumers to share their experiences with millions of people. Conley explains how to respond effectively to unhappy or irate customers.


Keywords:
www.exuberance.com, technology, interviews, customer complaints, trip advisor customer service, business, terrorists, information technology, joie de vivre, chip conley, video, innovation, product management, product design, marketing, chris conley, sales strategy, customer service, information management, entrepreneurship, service recovery, digital marketing, north america, relations, email, hotelier, cheerleaders, operations, internet, management, respect

Browse in Categories:

Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no Source Code Available: no
Accessiblity Information Available: unsure Copyright: no
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States

About this material:

  • Peer Reviews: 3.75 starsstar
  • User Rating (not rated)
  • Comments (none)
  • Learning Exercises (none)
  • Personal Collections (none)
  • Accessibility Info (none)


 

Discussion for Managing the Customer Experience Online and Offline

Log in to participate in the discussions or Register if you are not already a MERLOT member.

Return to Top of Page