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Managing the Customer Experience Online and Offline

        

Managing the Customer Experience Online and Offline

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Chris Conley, CEO of Joie de Vivre Hotelier, discusses how the internet makes it possible for consumers to share their experiences with millions of people. Conley explains how to respond effectively to unhappy or irate customers.
Material Type: Presentation
Technical Format: Video
Date Added to MERLOT: July 06, 2011
Date Modified in MERLOT: March 12, 2014
Author:
Submitter: Lisa Lewin
Keywords: www.exuberance.com, technology, interviews, customer complaints, trip advisor customer service, business, terrorists, information technology, joie de vivre, chip conley, video, innovation, product management, product design, marketing, chris conley, sales strategy, customer service, information management, entrepreneurship, service recovery, digital marketing, north america, relations, email, hotelier, cheerleaders, operations, internet, management, respect

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Primary Audience: College General Ed, College Lower Division, College Upper Division
Mobile Compatibility: Not specified at this time
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: unsure
Creative Commons: Creative Commons License
This work is licensed under a Attribution-NonCommercial-NoDerivs 3.0 United States

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