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This is a mock interview for DHS workers who have completed their initial new worker training but may not have much experience with interviewing clients. It is meant to be a guide to help a worker move beyond the questions in the application and ask additional questions that may be required to properly process a case.
This looks like a great resource for those who work in this field. The teaching and re-teaching slides look great, as well as the quizzes. The animation and sound effects used are awesome as well. I wouldn't change this is any way unless it were to add a little more information in the teaching section. Great incorporation of instructional strategies (visual aids, videos, text). Capable of reaching learners with multiple learning strategies.