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A common business problem is the ?paper shuffle? that occurs in the workplace. Businesses need a way to address this problem by reducing the amount of paper flow required by any given business process. This case study explores the development of a PDA application that supports the documentation requirements of responding to...
A common business problem is the ?paper shuffle? that occurs in the workplace. Businesses need a way to address this problem by reducing the amount of paper flow required by any given business process. This case study explores the development of a PDA application that supports the documentation requirements of responding to service calls received within an Information Technology (IT) department. The PDA application will replace the paper documents currently used to support this process. The main objective of this project was not the development of the application itself; in fact, only a prototype was developed. The primary objective was to investigate whether solutions that address simple business functions and integrate with existing information systems can be developed for PDAs and what level of IT skill was needed to develop such an application. The resulting prototype for this project was done using a trial version of an off-the-shelf product. The case study can be simulated in an IS course to allow students to make their own assessments about the viability of building PDA applications for the workplace.