Reducing the Paper Trail for IT Service Calls: Developing Business Applications for Personal Digital Assistants (PDA?s)
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Reducing the Paper Trail for IT Service Calls: Developing Business Applications for Personal Digital Assistants (PDA?s)

        

Reducing the Paper Trail for IT Service Calls: Developing Business Applications for Personal Digital Assistants (PDA?s)

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A common business problem is the ?paper shuffle? that occurs in the workplace. Businesses need a way to address this problem by reducing the amount of paper flow required by any given business process. This case study explores the development of a PDA application that supports the documentation requirements of responding to service calls received within an Information Technology (IT) department. The PDA application will replace the paper documents currently used to support this process. The... More
Material Type: Case Study
Technical Format: PDF
Date Added to MERLOT: October 01, 2002
Date Modified in MERLOT: June 11, 2003
Author:
Submitter: Meg Murray

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About

Primary Audience: College General Ed
Mobile Compatibility: Not specified at this time
Technical Requirements: Adobe Acrobat Reader
Language: English
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: no
Creative Commons: unsure

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