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"Culture Change at Life's WORC" icon

Culture Change at Life's WORC

This series of three e-Cases describes how Life’s WORC created a culture of empowerment supported by strong performance management practices. Beginning in 2000, agency leaders began to build a values-based culture, hoping to improve staff retention and service quality.  Managers found themselves addressing a new set of issues every few years from 2000 through 2013. This material is part of The Hubert Project collection, the premier hub for...

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