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PhD Operations and Management Science
(11/1999) Carlson School of Business, University of Minnesota
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MBA
(05/1982) College of St. Thomas
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BsChEn
(06/1976) University of Minnesota
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Associate Professor
(
09/2006 -
Current
) University of St. Thomas
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Assistant Professor
(
09/2001 -
08/2006
) University of St. Thomas
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Gaffney, Robert L. and Julie M. Hays. (in press). "Sweet" Control Charts and Process Capability. In Decision Sciences Journal of Innovative Education (in press)
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Hays, Julie M. and Arthur V. Hill. (in press). Service Guarantee Strength: The Key to Service Quality. In Journal of Operations Management (in press)
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Hays, Julie M., Sharon K. Gibson, Kathryn L. Combs, Jane Saly, and John T. Wendt. (2007). Enhancing Curriculum and Delivery: Linking Assessment to Learning Objectives. In Assessment & Evaluation in Higher Education (13, 1, in press)
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Scavarda, A. J., Bouzdine-Chameeva, T., Goldstein, S. M., Hays, J. M., and Hill, A. V.. (2006). A Methodology for Constructing Collective Causal Maps. In Decision Sciences (Vol. 37, No.2, 263-284)
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Hays, Julie M. and Arthur V. Hill. (2006). An Extended Longitudinal Study of the Effects of a Service Guarantee. In Production and Operations Management (Vol. 15, No. 1, 117-131)
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Hays, Julie M.. (2003). Forecasting Computer Usage. In Journal of Statistics Education (Vol. 11, No. 1, http://www.amstat.org/publications/jse/v11n1/datasets.hays.html)
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Sum, Chee-Chuong, Yang-Sang Lee, Julie M. Hays, and Arthur V. Hill. (2002). Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE). In Decision Sciences (Vol. 33, No.3)
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Hays, Julie M. and Arthur V. Hill. (2001). A Longitudinal Empirical Study of the Effect of a Service Guarantee on Employee Motivation/Vision, Service Learning, and Perceived Service Quality. In Production and Operations Management (Vol 10, No. 4)
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Hays, Julie M. and Arthur V. Hill. (2001). A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality. In Journal of Operations Management (Vol. 19, No. 3)
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Hill, Arthur V., Julie M. Hays, and Eitan Naveh. (2000). A Model for Optimal Delivery Time Guarantees. In Journal of Service Research (Vol. 2, No. 3)
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Hays, Julie M. and Arthur V. Hill. (1999). The Market Share Impact of Service Failures. In Production and Operations Management (Vol. 8, No. 3)
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Decision Sciences
member
10/2003 - Current
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NAHQ
member
10/2006 - Current
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APICS
member
10/2000 - Current
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Production and Operations Management
member
10/2001 - 10/2006
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Juran Fellows Program (09/1998)
$10,000 award winner
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Operations Strategy, Analysis and Decision Making
(winter Current)
University of St. Thomas
-Business Operations Management
Introductory operations mangement course for full time MBA students.
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Systems/Theories of Operations Management
(fall 2006)
University of St. Thomas
-Business Operations Management
Undergraduate upper division operations management course focusing on improvement methodologies such asTQM, JIT and TOC.
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Decision Analyses
(fall Current)
University of St. Thomas
-Business Statistics
MBA business statistics
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Materials Management
(fall Current)
University of St. Thomas
-Business Operations Management
Undergraduate upper division operations management course focusing on supply chain management.
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Management of Organizations/Processes
(fall Current)
University of St. Thomas
-Business Operations Management
Undergraduate introduction to managment and operations management.
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