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MERLOT II


        

Member Profile


MERLOT Account Details

Julie Hays

   MERLOT Contributor
Assistant Professor of Management
University of St. Thomas College of Business
Email: Please log in to view contact information
Primary Discipline: Business / Management / Production and Oper Mgnt
Member Type: Faculty
Last Login: Aug 13, 2007
Member Since: Jul 22, 2003

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Contact Information

Phone: Please log in to view contact information
Address:
Professional URL: http://www.stthomas.edu/management/Faculty/julie_hays.htm

Skills and Interests

Service operations, particularly healthcare operations.

Education History

BsChEn (06/1976)
University of Minnesota
MBA (05/1982)
College of St. Thomas
PhD Operations and Management Science (11/1999)
Carlson School of Business, University of Minnesota

Positions

Associate Professor (09/2006 - Current) University of St. Thomas
Assistant Professor (09/2001 - 08/2006) University of St. Thomas

Publications

Gaffney, Robert L. and Julie M. Hays. (in press). "Sweet" Control Charts and Process Capability. in Decision Sciences Journal of Innovative Education (in press).
Hays, Julie M. and Arthur V. Hill. (in press). Service Guarantee Strength: The Key to Service Quality. in Journal of Operations Management (in press).
Hays, Julie M., Sharon K. Gibson, Kathryn L. Combs, Jane Saly, and John T. Wendt. (2007). Enhancing Curriculum and Delivery: Linking Assessment to Learning Objectives. in Assessment & Evaluation in Higher Education (13, 1, in press).
Scavarda, A. J., Bouzdine-Chameeva, T., Goldstein, S. M., Hays, J. M., and Hill, A. V.. (2006). A Methodology for Constructing Collective Causal Maps. in Decision Sciences (Vol. 37, No.2, 263-284).
Hays, Julie M. and Arthur V. Hill. (2006). An Extended Longitudinal Study of the Effects of a Service Guarantee. in Production and Operations Management (Vol. 15, No. 1, 117-131).
Hays, Julie M.. (2003). Forecasting Computer Usage. in Journal of Statistics Education (Vol. 11, No. 1, http://www.amstat.org/publications/jse/v11n1/datasets.hays.html).
Sum, Chee-Chuong, Yang-Sang Lee, Julie M. Hays, and Arthur V. Hill. (2002). Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE). in Decision Sciences (Vol. 33, No.3).
Hays, Julie M. and Arthur V. Hill. (2001). A Longitudinal Empirical Study of the Effect of a Service Guarantee on Employee Motivation/Vision, Service Learning, and Perceived Service Quality. in Production and Operations Management (Vol 10, No. 4).
Hays, Julie M. and Arthur V. Hill. (2001). A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality. in Journal of Operations Management (Vol. 19, No. 3).
Hill, Arthur V., Julie M. Hays, and Eitan Naveh. (2000). A Model for Optimal Delivery Time Guarantees. in Journal of Service Research (Vol. 2, No. 3).
Hays, Julie M. and Arthur V. Hill. (1999). The Market Share Impact of Service Failures. in Production and Operations Management (Vol. 8, No. 3).

Associations

Decision Sciences
member 10/2003 - Current
NAHQ
member 10/2006 - Current
APICS
member 10/2000 - Current
Production and Operations Management
member 10/2001 - 10/2006

Honors and Awards

Juran Fellows Program (09/1998)
$10,000 award winner

Teaching Experience

Operations Strategy, Analysis and Decision Making (winter Current)
University of St. Thomas - Business Operations Management
Introductory operations mangement course for full time MBA students.
Systems/Theories of Operations Management (fall 2006)
University of St. Thomas - Business Operations Management
Undergraduate upper division operations management course focusing on improvement methodologies such asTQM, JIT and TOC.
Decision Analyses (fall Current)
University of St. Thomas - Business Statistics
MBA business statistics
Materials Management (fall Current)
University of St. Thomas - Business Operations Management
Undergraduate upper division operations management course focusing on supply chain management.
Management of Organizations/Processes (fall Current)
University of St. Thomas - Business Operations Management
Undergraduate introduction to managment and operations management.