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MERLOT II




        

Search > Member Results > Julie Hays

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Julie Hays

MERLOT Contributor
Assistant Professor of Management
University of St. Thomas College of Business
Primary Discipline:
Member Type: Faculty
Last Login: Aug 13, 2007
Member Since: Jul 22, 2003

Contributions

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MERLOT Connections

Contact Information

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Skills & Interests

Education History

  • PhD Operations and Management Science (11/1999)
    Carlson School of Business, University of Minnesota
  • MBA (05/1982)
    College of St. Thomas
  • BsChEn (06/1976)
    University of Minnesota

Positions

  • Associate Professor (09/2006 - Current) University of St. Thomas
  • Assistant Professor (09/2001 - 08/2006) University of St. Thomas

Publications

  • Gaffney, Robert L. and Julie M. Hays. (in press). "Sweet" Control Charts and Process Capability in Decision Sciences Journal of Innovative Education (in press).
  • Hays, Julie M. and Arthur V. Hill. (in press). Service Guarantee Strength: The Key to Service Quality in Journal of Operations Management (in press).
  • Hays, Julie M., Sharon K. Gibson, Kathryn L. Combs, Jane Saly, and John T. Wendt. (2007). Enhancing Curriculum and Delivery: Linking Assessment to Learning Objectives in Assessment & Evaluation in Higher Education (13, 1, in press).
  • Scavarda, A. J., Bouzdine-Chameeva, T., Goldstein, S. M., Hays, J. M., and Hill, A. V.. (2006). A Methodology for Constructing Collective Causal Maps in Decision Sciences (Vol. 37, No.2, 263-284).
  • Hays, Julie M. and Arthur V. Hill. (2006). An Extended Longitudinal Study of the Effects of a Service Guarantee in Production and Operations Management (Vol. 15, No. 1, 117-131).
  • Hays, Julie M.. (2003). Forecasting Computer Usage in Journal of Statistics Education (Vol. 11, No. 1, http://www.amstat.org/publications/jse/v11n1/datasets.hays.html).
  • Sum, Chee-Chuong, Yang-Sang Lee, Julie M. Hays, and Arthur V. Hill. (2002). Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE) in Decision Sciences (Vol. 33, No.3).
  • Hays, Julie M. and Arthur V. Hill. (2001). A Longitudinal Empirical Study of the Effect of a Service Guarantee on Employee Motivation/Vision, Service Learning, and Perceived Service Quality in Production and Operations Management (Vol 10, No. 4).
  • Hays, Julie M. and Arthur V. Hill. (2001). A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality in Journal of Operations Management (Vol. 19, No. 3).
  • Hill, Arthur V., Julie M. Hays, and Eitan Naveh. (2000). A Model for Optimal Delivery Time Guarantees in Journal of Service Research (Vol. 2, No. 3).
  • Hays, Julie M. and Arthur V. Hill. (1999). The Market Share Impact of Service Failures in Production and Operations Management (Vol. 8, No. 3).

Associations

  • NAHQ
    member 10/2006 - Current
  • Decision Sciences
    member 10/2003 - Current
  • APICS
    member 10/2000 - Current
  • Production and Operations Management
    member 10/2001 - 10/2006

Honors and Awards

  • Juran Fellows Program (09/1998)
    $10,000 award winner

Teaching Experience

  • Decision Analyses ( Current)
    University of St. Thomas - Business Statistics
    MBA business statistics
  • Management of Organizations/Processes ( Current)
    University of St. Thomas - Business Operations Management
    Undergraduate introduction to managment and operations management.
  • Materials Management ( Current)
    University of St. Thomas - Business Operations Management
    Undergraduate upper division operations management course focusing on supply chain management.
  • Operations Strategy, Analysis and Decision Making ( Current)
    University of St. Thomas - Business Operations Management
    Introductory operations mangement course for full time MBA students.
  • Systems/Theories of Operations Management (fall 2006)
    University of St. Thomas - Business Operations Management
    Undergraduate upper division operations management course focusing on improvement methodologies such asTQM, JIT and TOC.