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New cellphones can create havock but most people don't know that there are resolutions for that. A lot of companies post videos and how-to's on their sites to help you become more acquanted with your new device and no resource is better than youtube.com. You'd be surprised on what you could find on youtube.com. Wether it be a way to fix your phone your just how to do something simple. Utilize company websites like vzw.com/learning for Verizon Cellphones or Samsung.com, apple.com/iphone, or Att.com. These companies want you to know how to use there devices, it's what makes them money. So they want you to be happy with your purchase and know how to use it. Don't waste more time wondering, find those answers through some simple resources.