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Communication Skills

Rating: 4 stars
Used in Course: Used in course
Submitted by: Jacky Hood (Administrator), Feb 13, 2010
Comment: I could use parts of this document in teaching Active Listening as part of Business Skills for Service/Support and Project Management. The students would be turned off if I used it in its entirety because (1) it says it it addressed to health care and social service (2) much of the vocabulary is formal and academic (3) many of the examples of probing questions are condescending and would never be used in a business setting or on a customer support call.

Technical Remarks:

The boxes around some of the paragraphs abut the text. There should be some white space.
Time spent reviewing site: 10 minutes