This module introduces students to the conflict resolution process. It focuses on initiating a win-win approach to resolving conflict by providing a model for utilizing a win-win process. Students also learn about ?I? statements that focus on BCF (behavior, consequences, and feelings) as these are presented as a key element in the win-win conflict resolution process. The module contains 12 slides that challenge students in the field to understand ways to structure opening statements that are effective in reducing potential for conflict and lead to constructive outcomes.
Type of Material:
This material would be best used as a homework assignment or for professional development. It is an excellent link to maintain for an instructor?s web page of web resources.
Standard internet browser. It also requires a Flash plug-in which can be accessed from the link.
Identify Major Learning Goals:
The major goal of this site is to not only introduce students to the conflict resolution process, but to also provide some practical steps to assist them in achieving a win-win solution to a conflict along with an opportunity to practice utilizing a problem solving approach to conflict resolution. It shows students the value of developing effective opening statements that require consideration of addressing the behaviors that have created tension/conflict, one?s feelings about the conflict/tension, and consequences for all parties.
Target Student Population:
The target population is undergraduate management students in Principles of Management or Organizational Behavior courses. It would likely be best utilized in lower level (100/200 level) courses. It would also be of value in supervisory training and workforce development.
Prerequisite Knowledge or Skills:
No specific prerequisites required, but an introduction to the role of conflict in the organization would put this material into a more effective context. Exposure to basic organizational behavior and motivation concepts, practices, and theories and psychology associated with internal and external locus of control and disciplinary/grievance systems would be helpful.
This module is interesting because it provides students with first of all, a ?prescription? on how to deal with conflict in a win-win manner. We often discuss the importance of resolving situations so that all parties are satisfied, but we rarely provide students with a methodology to help them achieve these sorts of outcomes. It also provides students with an opportunity to analyze and write their own BCF statements, which are identified as a key element in achieving a win-win resolution to a conflict.
Effectively managing conflict is an essential element to ensure a high-performing organization. While the material provided here is interesting, more context information must be provided about the role of conflict in the organization. While clearly this is is not the goal of this module, it is important that instructors understand that while this is a great tool for practicing a win-win approach to conflict resolution, it can not stand on its own.
Potential Effectiveness as a Teaching Tool
The best part of this module is the fact that the student is able to practice/apply what he or she is learning. There are 5 BCF statements that the student can evaluate for their accuracy, as well as 5 BCF statements that they must re-write into complete, effective statements. This allows users to apply what they are being exposed to and react to situations that require they construct responses that articulate behaviors with consequences and feelings in an interactive and experiential manner. There is also a function that allows students to send their completed work to their instructor. This would make for a great homework assignment.
Again, the main concern is that this information must be put into context in the larger area of managing organizational conflict.
Ease of Use for Both Students and Faculty
The module is engaging, easy to use, and interactive. The information is presented clearly and concisely.
I initially had a little trouble ?dragging? the categories on my BCF statements but I did eventually figure that out.
Other Issues and Comments:
This is a simple and effective tutorial to use in discussions about resolving conflict. It provides foundations that can be employed to consider behaviors, consequences, and feelings when creating opening statements when confronting conflict.
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