“Handling Difficult Workers”
Handling Difficult Workers
Feb 13, 2006
- "Handling Difficult Workers" is a series of case studies designed to promote
political savvy among students, and to increase their awareness of touchy
subjects within the workplace. It includes 5 separate cases each designed to
highlight a different aspect of a hard to handle coworker. Participants are
given feedback and a running score after answering each question. This module
enables business students to gain a better understanding of how to handle
situations that are out of the ordinary at work.
- Type of Material:
- This is a case study.<br />
- Recommended Uses:
- This would be ideal for an inclass exercise.
- Technical Requirements:
- Web browser only
- Identify Major Learning Goals:
- Students will learn appropriate strategies for interacting with people who
possess a variety of personality types.
- Target Student Population:
- This module would be appropriate for students in introductory classes in
psychology, business, or sociology.
- Prerequisite Knowledge or Skills:
- An introductory course in psychology or human resource management would be
helpful, but is not necessary.
- The cases are varied in that a different type of "difficult" coworker is
presented in each one. Students are able to learn several different personality
types from this 5 tier case analysis.
- A more indepth coverage of each of the personality types would have been
helpful, or barring that, reference material for students who wish to learn more
about each of the personality types (web sites, references to psychological
- Feedback is immediate, in that students learn if their answer is correct or
incorrect, and they also receive an explanation of the correct answer.
Is effective at teaching students how to handle difficult people in a succinct
- The potential effectiveness could be enhanced if some of the typos were
corrected; e.g., in Case 2, it says "discuss" instead of "disgust." In the
feedback for "Beware of Snails" avoid is spelled "void."
The learning goals could be stated before students begin the module.
- The colors, visual display, text layout, and music were effective.
"Handling Difficult People" presents the cases in an easy to follow format, with
navigation buttons on the bottom of the screen.
Overall, well organized.
- It would also be helpful if users could click directly on the large, wavy
depiction of the case number in the middle of the screen to access the case.
There are some navigation issues - after one has clicked an incorrect answer,
there is no back key to view the previous page. Also, it seems like the "quit"
button should take viewers back to MERLOT.
- Creative Commons: