This learning resource, provided by the Department of Health and Human Services, and Office of Minority Health provides case studies for nurses, physicians, other health professionals or students. The "Culturally Competent Nursing Modules (CCNMs) are a case-based curriculum designed to help nurses better meet the cultural and linguistic needs of an increasingly diverse patient population.
The module includes:
Delivering Culturally Competent Nursing Care;
Using Language Access Service;
Supporting Advocacy for Culturally Competent Health Care Organizations.
CEUs are offered for the Nursing module or the Physician modules that covers similar content. The courses integrate video clips and examples of different cultural scenarios, plus research and statistics related to cultural issues. Modules refer students to the national CLAS document on Cultural and Linguistic Standards/ Office of Minority Health, and many other valuable resources. This learning resource is free; but users must register.
Type of Material:
This learning resource is classified an online course that uses case studies.
This learning resource could be used as a stand alone online course or as an assignment within a course.
This tool is useful to assist all healthcare professionals and students in the healthcare professions develop cultural competence. It may also have applicability for use in ancillary personnel as well although it may be written at too high of a level for some of them.
Requirements are clearly defined. The minimal hardware requirements for processor speed, sound card, and video are listed as are requirements for connectivity speed, operating system, browser and version of Adobe Flash Player.
Identify Major Learning Goals:
The Introduction notes the purpose as "to help nurses better meet the cultural and linguistic needs of an increasingly diverse patient population." There are learning objectives listed for each learning module. The first course is broken into six learning modules.
Target Student Population:
This learning resource is suitable for undergraduate and graduate healthcare professional studets, as well as practicing professionals.
Prerequisite Knowledge or Skills:
Registration process required, with specific questions that demonstrate level of professionalism. It does not say you need knowledge and experience in health systems, but it would be difficulty to answer the questions if you were not familiar with working in a health care setting. Prior coursework in cultural diversity, sociology, and psychology would be beneficial to users.
Evaluation and Observation
Excellent, very relevant information presented in this we-organized online course. The resources that you brought together for this course were amazing! The learning resource allows users who require additional definitions to pursue links for explanations and definitions.
Some pages could have been consolidated to make the course less lengthy. There were repetitions in the introductions, the objectives and the materials although the information was still effective.
Potential Effectiveness as a Teaching Tool
Besides having general objectives on the home page, there were objectives for each module within the courses. The questions in Pulse Points were very thought-provoking. They were timed well, sometimes before that subject was covered in the module. That way, when you read the information, it was much more meaningful. The videos and stories were excellent. The users will find the scores and the average scores on the tests meaningful.
There did not seem to be a way to print out the parts of the course, for example, some of the links and web resources.
There were no answers for several of the Pulse Points. It would be helpful to be able to check if the learner’s answer was OK.
Prerequisites mentioned on the website, but the questions in the modules were difficult enough to be quite frustrating for someone without experience.
Ease of Use for Both Students and Faculty
Course structure is fairly easy but slightly constrained at times taking a linear approach when many users are accustomed to more hyperlinks. Directions are available for the user if they select an inappropriate option to progress.
The drop-down boxes and other engaging activities for additional information were fun, and inviting. They also made the pages look less full. The photographs and video were modern, colorful, relevant, and engaging.
There were a few pages that were blank until you scrolled down quite a ways.
The Disaster Preparedness and Crisis Response was under construction. It would be nice to be able to have a paragraph or something to read there until it is ready.
Small group work was a link to request to be a facilitator. There was not anything of much value for those who do not want to be a group facilitator through your program, but want to know what kind of small group work can be done.
Other Issues and Comments:
There was so much excellent information presented in such a professional way! It was great to be able to get nursing continuing education contact hours, too.