This is a presentation regarding dispute resolution system and characteristics of being integrated into the organization processes and structure. Students will be able to identify different aspects of dispute resolution, such as stages, stakeholder involvement, possible techniques and outcomes through varying organizational support methods. This presentation could be used within business and management courses in upper level undergraduate or lower level graduate courses.
It is a set of PowerPoint slides about dispute resolution to be used in support of a class lecture/discussion. The intended audience has a technology context, but much of the material is not targeted or limited to technology-related situations.
Type of Material:
This presentation could be used as supplemetal material for overall work regarding conflict management in the workplace. Case study analysis work assignments could be used in conjunction, using actual companies and scenarios.
It can be used in class which can be accompanied by substantial explanation/elaboration from an expert presenter.
Windows PC, PowerPoint software -- or free PowerPoint viewer available via download from Microsoft.com.
Used Internet Explorer 8 to access.
Identify Major Learning Goals:
To understand that workplace disputes and disagreements are common and that, if not dealt with affirmatively and professionally, can increase in frequency and severity.
Learners will be able to identify elements of an integrated dispute resolution system.
Target Student Population:
Undergraduate; continuing education; seminar for managers or union leaders.
Students involved in a conflict management curriculum as well as higher level undergraduate or lower level graduate students enrolled in organizational behavior or theory class within a business or management curriculum.
Prerequisite Knowledge or Skills:
Introduction level courses into organizational theory, organizational behavior, and/or general management.
The presentation provides enough information to be efficient in facilitating a discussion involving dispute resolution and provides opportunity for applying concepts within given scenarios.
Even with prior learner knowledge, this presentation could not be effectively assigned for student independent review. There would still need to be instructor involvement to expand upon elements being presented. This presentation would need to be a classroom based discussion or an online discussion forum dedicated to it. The presention leaves gaps, such as defining/explaining relevant aspects of power, rights, and interests in functional and dysfunctional systems or lead in information regarding other grievance procedures or resolution forums (slide 3).
Potential Effectiveness as a Teaching Tool
Aside from concern in content quality, effectiveness is gained from the efefctiveness of the presentation with the opening slide and the build in to integrated dispute resolution systems. Assignments could be easily based on the presentation pending classroom review of the various elements being presented.
In order to demonstrate relationships between concepts, elements of dispute resolution, the presentation could add a slide or two discussing power, rights, and interests, and related influence within a dispute resolution process, possibly a slide illustrating functional and a slide illustrating dysfunctional.
Ease of Use for Both Students and Faculty
Essentially a point and click slideshow that can be easily navigated using Internet window toolbar controls. Illustrations are well done and applicable/effective for style of presentation and would facilitate instruction or lecture.
The presentation would be positively impacted by adding an interactive element to the presentation, such as a slide scale or an exercise choosing stakeholders and appropriate responses in given scenarios and show what a likely outcome would be. This would help the classroom discussion as well as increase "stand alone" quality of the presentation.
Some fonts in the presentation are smaller than 24 points, a commonly used size for projected presentations.
Other Issues and Comments:
This presentation is a good addition to or foundation for a lecture or discussion, but would not be ready for independent learner review.
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