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Peer Review

Quality Control and Quality Assurance Lesson Plan



Overall Rating:

4.75 stars
Content Quality: 4.5 stars
Effectiveness: 5 stars
Ease of Use: 4.75 stars
Reviewed: Dec 03, 2013 by Business Editorial Board
Overview: This site provides a lesson plan that looks at the importance of quality control in businesses. Lesson objectives are provided as well as PowerPoint slides, a mind map, and an activity sheet that includes key issue questions and links to other sources.
Learning Goals: Students and business professionals will learn about informational resources focused on globalization, deindustrialization, and the politics that surround these issues. Students will have an understanding of different perspectives and the problems of decision-making when faced with an evaluation of costs and benefits of quality assurance measures.
Target Student Population: Undergraduate students for management, operations management or engineering courses. Also, General Education, College lower and upper division.
Prerequisite Knowledge or Skills: No prerequisite knowledge or skills are identified; however, it would be helpful for students/users to have a foundational understanding or knowledge of Quality Control and Quality Assurance in business.
Type of Material: Drill and Practice
Recommended Uses: Recommended uses include research, in class homework, and individual activities. This lesson plan and the additional (further research and information) section could also be used in training workshops for current business professionals.
Technical Requirements: • Internet Explorer (IE) version 8, Firefox (version 11). These were both used to access the material (the material website supports these browsers as well as Google Chrome). • Adobe Reader/Flash (needed to additional in-text links leading to other forms/formats of media)

Evaluation and Observation

Content Quality

Rating: 4.5 stars
Strengths: • Structured content, lesson plans and supporting documentation that allows student to make connections and apply in the real world and that is what this content/lesson plan does. • Good addition of the Mind Map and the example that is provided. • Presents valid concepts and models.
Concerns: • Would suggest considering narrating the PowerPoint (just a consideration). • With regard to the complaint letter, this letter looks like an actual letter received; however, while often times these types of issues can be made available to the public, it might be worth considering protecting the name, address, etc…(personal information) of the addressee (if in fact this is real information). Be sure that you are protecting the privacy of any individual with these kinds of materials. • Not all the significant concepts are included (may be because doing so would convert the task too complex for the students)

Potential Effectiveness as a Teaching Tool

Rating: 5 stars
Strengths: • The purpose of the site is to inform the student by providing a lesson plan clearly outlining the objectives, lessons, and supporting materials related to quality control and assurance in businesses. • The format of the lesson plan, lessons, and supporting materials/documents is assembled in a manner that builds upon prior concepts and the resources links provide users/students a clear relationship between the materials used to support the content. • It covers several stages of the learning process (explanation, practice by role-playing) with rich contents (PowerPoint, mindmap, on-line resources to extend knowledge.)
Concerns: None.

Ease of Use for Both Students and Faculty

Rating: 4.75 stars
Strengths: • The site is very easy to use and easy to navigate. • Good layout of the site and the ease of maneuvering through the resource/research links to additional materials (PowerPoint, Complaint Letter(s), and additional website links, ex: Health & Safety Executive site. • Checked every related link within the site and found only one broken link (listed below). • Format is clean and clear, no spelling issues. • The module provide appropriate flexibility in its use
Concerns: Broken Link: British Standards Institution

Other Issues and Comments: Overall, I was impressed with the ease of the design and ability to move from through the content and links that were provided. As I stated earlier, I like structured type content and easy to follow lessons that allow me to apply in the real world and the information, the supporting documentation, the lessons provided do this.