Customer Care or Nightmare! How to win over Customers and Keep Them for Life
This is a free textbook offered by BookBoon.
An eye-opening insight into how customers are often treated once they become part of the establishment. Like many marriages, once the excitement of the chase is long forgotten, complacency often creeps in. Take care of your customers and nurture those client relationships.
Any successful company knows that ‘a bird in the hand is worth two in the bush’…but why not have both?...