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Connecting with people Two crucial skills

Connecting with people Two crucial skills

This is a free textbook offered by BookBoon. This book teaches a powerful blend of the two most crucial conversation skills, empathy and assertiveness. We all have these skills to some degree, or at least the potential for them. They are in our genes. They may have gone rusty or been blunted by life’s experiences but they are recoverable. The book aims to help you recover them. It is a how-do-you-actually-say-it book, packed with clear guidelines and examples you can apply to your own difficult conversations. Why is it ‘all too rare’ for human beings to experience a true meeting of minds, to really ‘connect’, to ‘understand one-another thoroughly’ ? Although we want it – and may even have a yearning for it – there is a fundamental difficulty, even for those of us with similar backgrounds... Show More
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