The EQ Effect: Leveraging Emotional Intelligence in Communication
Developing emotional intelligence can help anyone deepen engagement with colleagues and build strong professional relationships, and the rewards are even greater for leaders and managers of an organization.
We often assume that the smarter we are or the higher our IQ, the more effective we are at communicating. However, thinking that we're the smartest and the best communicator in the room can easily get in the way of truly engaging others and building meaningful relationships. Even for a "people person," committing to thoughtful communication is not always easy.