Quality Assurance for blended and online courses

2018-2019 - CSU San Marcos - QA ePortfolio

Proposal Summary:  This year's project plan includes offer a fully online development Faculty Learning Community, continue with face to face instructional designer consultations, and develop instructional capacity and infrastructure to support quality online teaching, learning, and student success.



Campus QA Goals

Campus Goal for Quality Assurance

  1. Increase the pool of faculty reviewers,
  2. Increase the number of faculty who have completed QLT training,
  3. Increase the number of certified high quality online courses, 
  4. Submit an additional 2 courses for QM certification,
  5. Design a fully Online FLC that helps our faculty understand and fully utilize (‘hands on’) all online teaching mechanisms,
  6. Continue the support for professional development of faculty participating in the QA programming.

Quality Assurance Lead(s)

  1. Cynthia Meléndrez, Assistant Professor of Spanish 
  2. Allison Carr, Faculty Center Director
  3. Lea Roberg-Chao, Instructor of Kinesiology

Supporting Campus Partners

Faculty Center, Provost, Current CSUSM faculty and stuff, University Library, Extended Learning, Instructional Designers (IDS), and Instructional and Information Technology Services (IITS).


Campus Commitment Toward Sustainability of QA Efforts

  1. Course development stipends
  2. IITS designers designed facilitated, and consulted with faculty in all course development efforts

Summary of Previous QA  Accomplishments

2018-2019 year we accomplished the following:

  1. 9 courses were QLT peer reviewed
  2. 7 courses are pending to complete the Core 24 and 85% mark they probably will be complete during summer 2019 and Fall 2019
  3. 8 courses completed the Core 24 objectives and the 85% mark
  4. 1 course was CO certified and two courses are up for review
  5. We have 2 faculty working in the QM certification
  6. We developed two workshops one “Online Teaching 101” and the second “Reflecting on Teaching Online”
  7. Completed our Faculty Learning Community

Dissemination of QA Efforts— Conferences 

  • Poster Presentation: "Innovations in Online Learning: Supporting Faculty and Student Success at California State University San Marcos" at Cal Poly Pomona PolyTeach “Technology and the Innovative University” and the 20 th Annual CSU Symposium on University Teaching Joint Conference, April 13 & 14, 2018.

The purpose of this presentation was to highlight the innovative teaching and learning activities to develop quality online course for students and faculty in the pedagogy of online education at CSUSM. Dr. Pamela Kohlbry, Online Faculty Fellow, and Lea Roberg-Chao, Online Faculty Associate, co-lead with a team of faculty and instructional developers five projects under the Quality Online Learning and Teaching (QOLT) umbrella at CSUSM to provide guidance for achievement of exemplary online course development and student success.

Quality Assurance Results

Training Completions:

We provide the following trainings in our campus: Online Teaching Faculty Learning Community , QA and applying the  QLT instrument.

Online Teaching Faculty Learning Community
2018-2019Marya Toledo-YildizModern Languages

Verónica ArenasModern Languages

David BwambokChemistry

Nicoleta BatemanLinguistics 

Christopher HardnackSociology 
2017-2018María Gómez-MartinModern Langauges

Gloria PindiCommunications

Robin MarionSchool of Education

Sheri BiroNursing

Lisa BandongPublic Health

Kelsey Young Social Work

William ByunBussines Administration


QLT/QA Training 2017-2018 and 2018-2019

Marya Toledo-YildizModern Langauges
Verónica ArenasModern Langauges
Oliva VargasModern Languages
Sheri BiroNursing
Tara MarkoNursing
Chandrasen SoansBiology

Course Peer Review and Course Certifications

As part of the Faculty Learning Community, faculty participants receive benefit of peer feedback during course development, and as part of campus-based QLT internal review after course is taught.

Campus Reviewers:

  • Lea Roberg-Chao (Lead)
  • Sheri Biro
  • Cynthia Chavez-Metoyer
  • Verónica Añover (Lead)
  • Tara Marko
  • Joan Hanor
  • Verónica Arenas
  • Cynthia Meléndrez (Lead)
  • Gary Veale
  • Pam Kohlbry (Lead)
  • Marya Toledo-Yildiz

Campus IDS:

  • Susan Wilson
  • Cherie Vinopal
  • Susan Eldridge
  • Barbara Taylor

Courses Reviewed:

YearCourseCourse NameFaculty
Spring 2019EDUC 602Schooling in a Multicultural SocietyCaroyn O'Gorman-Fazzolari

ECON 445Gender and DevelopmentRanjeeta Basu

SOC 303Families and Intimate RelationshipsAdam Shapiro

SOC 320Sociological TheoryChris Hardnack
Fall 2018SPAN 201Intermediate Spanish IMaría Gómez-Martín

MLAN 370Literature of Spanish and Portuguese SpeakingJuliet Falce-Robinson

EDUC 620Curriculum Innovations and ApplicationsMark Reardon

SLP 251Language Development and Assessment for PractitionersRachel Nortz

HD 300Administration in Human Services SettingsTeru Tokokawa
Spring 2018SPAN 102Beginning Spanish IIDarci Strother

EDUC 606Foundations of Literacy and LiteracyErika Daniels

HIST 131U.S. History 1877-PresentKimber Quinney

EDUC 619Teacher Inquiry to Improve Student LearningMoses Ochanji

EDUC 622Research Methods in EducationRong-Ji Chen

PHYS 357The Science of Speech and HearingStephen Tsui
Fall 2017NUR 440Community Health NursingSusan Andera

NUR 447Public Health Nursing PracticumSusan Andera

EDST 422Special EducationMatthew Evans

Student Quality Assurance Impact Research 

The need to create online classes is a great opportunity to design integrating classes that help our students complete their programs successfully. We had a 153 online and hybrid classes during the spring 2019, and we will have approximately 131 online and hybrid classes on fall 2019, and we have reviewed a low percentage of these courses. That is why we plan to design a better way to disseminate and implement  “best practices in online teaching” culture through our faculty. Also, we plan to create workshops for students and TAs on the success of an online course, which we could not do due to the many transitions of staff and the Faculty Fellow during the last 2 years. 


Development of Campus QA Resources

Upload video, images, links to resources developed.

  • Faculty Learning Community workshops
  • The Grab and Go tool in Cougar Courses

Accessibility/UDL Efforts

  • Cougar Courses ALLY
  • Partnership with DSS
  • UDL and Accessibility workshops through IIDS

Next Steps for QA Efforts 

  • Maintain and expand FLC on teaching online
  • Create workshops for student on how to take an online class/expectations
  • Increase contributions to CSUSM Fully Online
  • Increase the numbers of courses QLT and QM certified