Fresno State Quality Online Learning and Teaching (QLT) 

Fall 2019 - Summer 2020

Proposal Summary:  At Fresno State we have adapted our focus to meet the needs of our faculty where they are currently. Our Center for Faculty Excellence has been tracking multiple data points including student enrollment, faculty training, online courses offered and the DWF rates. It is evident that we need more faculty to participate in the CO lead Q1 and Q2 efforts. To do so, we are currently accomplishing this by leveraging resources through the Office of the Provost, administrators, and existing campus centers while collaborating with Faculty QLT Advisory Committee. In 2019/20 we will have at least 100 faculty complete QLT I and QLT II training and have an additional 20 faculty participate in our Online and Blended Teaching Certificate programs.

Campus Need for Quality Assurance

2019-2020 Successes

  • 139 faculty completed Quality Assurance courses offered by the Chancellor’s Office since June, 2019 - May 2020
  • Fresno State now has a total of 525 APM 206 Certified Faculty 
  • There were nine formal internal campus course reviews.
  • Numerous faculty came in to The Lounge in the Center for Faculty Excellence to work collaboratively with colleagues on QLT assignments or to get 1:1 assistance from an Instructional Designer.
  • National conference presentation at Educause for our QA, UDL, and change management efforts. 

Background on Quality Assurance Efforts 

  • Our campus Academic Policy Manual 206, the Policies and Procedures on Technology-Mediated Courses and Programs, has been approved by our academic senate and President. The policy includes the campus review and approval process required to offer online or blended courses as well as educating all of the constitutes on the requirements. The policy requires administrators and faculty to ensure that all faculty teaching 20% of a course online must complete 15 hours of online training and have their courses reviewed.
  • Large scale change management and formal QLT review committee as an academic senate sub committee has been approved by the Academic Senate Executive Committee and started meeting in January of 2020. COVID required us to pivot quickly and create resources for any and all faculty.
  • Our scheduling office created attributes to identify the difference between our blended and totally online courses.
  • Ongoing face to face communications at College Assemblies, department meetings, with faculty, and individually with department chairs.
  • Consistent email and website communication about the APM 206 requirements that all faculty teaching online or hybrid must have successfully completed an online training.
  • Consultations and reviews with 11 faculty and 3 formal campus QLT reviews by our faculty fellow and instructional designer

Campus Need SQuARE Data

  • Our goal was to have a minimum of 100 faculty complete the Q1 and Q2 training offered and 139 completed it. 
  • Attend college and departmental faculty meetings to share the implementation for Academic Policy Manual (APM) 206 Policies and Procedures on Technology Mediated Courses and Programs. 
  • Continue and expand our existing partnership with the Office of Institutional Effectiveness to collect and review data that tells our stories about online learning and professional development at Fresno State.
  • OIE created a dashboard of the SQuAIR data collected from 331 students and created a word cloud.

Quality Assurance Project Results

Faculty Reflections about Q1

“I found the QLT course very helpful in designing an online class. I feel like I am on the right path in creating a comprehensive course that allows students to process the material at their own pace, but with plenty of support if needed.”
"I feel confident in teaching a fully online course now!"

“I find the QLT course very resourceful in designing my online class. I have spent lots of time to review the modules covered in the QLT course and applied them in my course design".

“The Canvas Ally links were very helpful in outlining instructions for improving accessibility, and I eventually managed to get perfect scores.”

“The Q1 course was very useful in approaching the (re)design of my classes for the virtual environment.”

Quality Assurance Team

  • Jolynne Blake, Instructional Designer
  • Sue Yang, Instructional Designer
  • Walt Hebern, Instructional Designer, Ally Lead
  • Mary Bennett, Instructional Designer, Fresno State QLT Lead, QLT Trainer, QLT Program Manager CSU Office of the Chancellor
  • Dr. Maria-Aparecida Lopes, QA Faculty Fellow 
  • Dr. Kimberly Coy, Universal Design for Learning Faculty Fellow 
  • Dr. Bryan Berrett, Director 
    Quality Assurance Coordinator 

Change Management Team

Our online education strategy is shaped by our Change Management team. In order to be successful we need effective sponsorship, good change management, and consistent project management/implementation. The team includes:

  • Dr. Rudy Sanchez, Associate Vice President for Strategic Initiatives - Executive Sponsor
  • Dr. Bryan Berrett, QA Campus Coordinator - Change Management Lead
  • Mary Bennett, Instructional Designer, Fresno State QLT Lead, QLT Trainer, QLT Program Manager CSU Office of the Chancellor
  • Dr. Maria-Aparecida Lopes QA Faculty Fellow
  • Dr. Mathew Zivot, Director the Office of Institutional Effectiveness and SQuARE Lead
  • Dr. Xuanning Fu, Interim Vice Provost

Our campus leverages the Prosci model of change management known as ADKAR.

Next Steps for Quality Assurance for 2019-2020

  • We will continue to partner with our Office of Institutional Effectiveness (OIE) to continue to gather data on online and blended learning on campus including DWF and achievement gap data to align with GI2025.
  • With that data, our change management team, executive sponsor, and director of OIE will construct a project management timeline and plan that we will be implementing by spring of 2021. 
  • These campus goals align with existing Quality Assurance and AL$ programs as well as activities on campus including Universal Design for Learning (UDL) and our implementation of the remediation software Ally.
  • All COVID virtual instruction trainings also include specific ways in which faculty can meet the QLT objectives.