CSU Long Beach QA ePortfolio

Proposal Summary: CSULB is committed to deliver quality education to students by leveraging technology in the forms of flipped, blended, hybrid and online courses. The universities strategic priorities will define how the university will move forward in delivering technology services such as online learning and supporting technology-based instructional design to enhance student success. Given that Quality Assurance is newly established at CSULB, the campus is devoted to increase the learning community of Peer Reviewers, Master Reviewers, QA trainings and QA certifications. CSULB will collaborate with academic colleges through departmental incentive programs and continue to support faculty.

Campus Goals

Campus Goals 

  • Three courses were forwarded to the Chancellors Office for a formal QM Review, which became officially QM certified and two are currently in the informal review process. 
  • Hired a QA faculty Lead who is certified to facilitate QM Applying the QM Rubric workshop.
  • Enrolled seven faculty in Quality Matter courses (IYOC or APPQMR)
  • Certified two new faculty to be Master Reviewers. 
  • Certified three new faculty to be Peer Review certified.
  •  Increase the community of peer and master reviewers and provide funding for certification. 
  • Continue to support faculty and academic technology services (ATS) staff in professional development by providing QM training workshop.  
  • Formally and informally review all courses for the new Online Masters of Business and Administration (OMBA) degree program using the QM rubric.  
  • The instructional design team will continue work with faculty and conduct informal reviews using the QM rubric.
  • Collaborated with the largest college on campus (College of Liberal Arts) and provided college level strategic planning and a department incentive program, recognizing a college model that delivers quality assurance courses.

QA Lead

Casey Goeller,  Lecturer 

College of Health and Human Services

Supporting Campus Partners

Our campus has forged relationships amongst ATS with Instructional Designers, the Accessible Instructional Materials Center (AIM), the Faculty Development Center and Deans from the College of Liberal Arts and the College of Business. 

Campus Commitment Toward Sustainability of QA Efforts

  • The QM Lead will continue to provide Applying the Quality Matters Rubric workshops for faculty certification. Workshop will be scheduled at a minimum four times each year and as requested by the eight academic colleges in coordination with the CSU Academic Technology Services Division.
  • Quality assurance will continue to be integrated into ATS’s course conversion program.
  • ATS instructional designers and the QM Lead will continue to present to individual colleges and departments to increase awareness and obtain faculty support and buy in, to increase the number or formal certified courses, QM Peer Reviewers, QM Master Reviewers and overall QM professional development enrollment.  
  • ATS is committed to support CSULB online/hybrid faculty to complete training offered by the CSU Chancellor’s office relating to Quality Matters (QM).
  • Instructional designers are committed to work with colleges and support quality assurance with incentive programs that follow the QM rubric.  
  • Instructional designers will continue to conduct QM internal reviews and work closely with faculty. 

Previous QA Accomplishment 

CSULB encourages their staff with professional development opportunities. All instructional designers are certified as Peer Reviewers and continue to enroll in QA courses offered through QM for professional growth.  New staff that were hired were also moving toward being a Peer Reviewers and enrolled in QM courses. 

As a result of previous successful course conversion workshop trainings, ATS has established a positive relationship with the College of Business (COB) and streamlined an informal review process for the Online Master’s of Business and Administration (OMBA) program. CSULB’s goal is to start informally reviewing the OMBA’s initial course offerings with intent to move forward with formal QM reviews for each of the program’s courses. It is our expectation that the COB will serve as a model for other colleges to follow and that the value of quality course design is achieved by taking a quality assurance workshop with the staff of ATS, and participating in college strategic planning and departmental incentive programs such as ATS's course conversion program.

Quality Assurance Results

Training Completions

The table below summarizes the overall QA training completions for 2019-20 including campus-based and CSU offered QLT/QM courses

Training Number of Completions
Applying the QM Rubric 8
Connecting Theories to Teaching 1
Design that Welcomes Learners 1
Improving your Online Course 10
Intro to Teaching Online 19
Intro to Teaching Online QOLT 10
Master Reviewer Certification 4
Master Reviewer Re-Certification 5
Using IM and Tech for Learner Engagement  2

Course Peer Review and Course Certifications

ATS has collaborated with the College of Business to informally review the courses of the Online Masters of Business Administration (OMBA) program.  After each course has been informally reviewed and faculty have enrolled in QM professional development, ATS will provide faculty support in formal QM review for each OMBA course. We have successfully certified three courses through the formal review process and now have four QM Certified courses.

Accessibility/UDL Efforts

  • ATS in conjunction with our Accessible Instructional Materials Center developed face-to-face and online training modules on accessible instructional materials and accessible course design. 
  • ATS collaborated with the Accessible Instructional Materials Center to train faculty on how to create accessible instructional materials. 
  • ­­­ATS has worked with campus stakeholders, the Disability Center (BMAC) and accessibility experts to deploy the tool Blackboard ALLY. Efforts include deploying an accessibility awareness campaign and presenting to department chairs, Deans and organizing a Global Awareness Accessibility Day (GAAD) event to the campus.
  • ATS instructional design team continue to provide accessible course design training and implement quality assurance standards in their course conversion program. 

Next Steps for QA Efforts

CSULB is committed to implementing quality assurance by applying QM standards for the design of online and/or hybrid courses where the building and evaluating of these courses is based on these rigorous, research-based standards. As evidence of our commitment, this past year, the campus provided $100,000 towards faculty training and course conversion development into an online format that leveraged the QM Rubric as a baseline for quality. The campus will continue to provide trainings and programs to support faculty.

Our campus plan is to continue providing professional development courses for faculty who are experienced with teaching online and seek faculty who both qualify and wish to become a certified Peer Reviewer or a Master Reviewer to increase the number of formal reviews. 

CSULB will continue working with the Quality Assurance (QA) Faculty Lead who will conduct official QM communication and marketing to the campus. The QA Faculty Lead will expand knowledge about the QM rubric in online course design and will be a certified peer reviewer in QM.   The lead will market QA and ATS through various channels including (but not limited to): the CSULB ATS website, faculty listserv, CSULB’s learning management system’s (BeachBoard) landing page, Deans’ and Associate Academic Deans’ meetings.

  • Emails to Deans and Department Heads to conduct a short presentation about what we are doing to address quality of online courses at CSULB.  
  • Regular announcements regarding workshops/training offered by the Chancellors Office for ‘Applying the QM Rubric’ and ‘Improving Your Online Course.’  
  • Emails inviting faculty to information session who might be interested in becoming a certified QM Reviewer.    

Our campus will work with colleges and departments to provide departmental incentive programs for course conversion completion, professional development for faculty and staff, and provide stipends allocated to faculty Master Reviewers for QM formal reviews.

QA Leads will be devoted to coordinating QM reviews, conducting QM workshops, performing master reviewer activities, marketing the peer review program and coordinating communication across the CSULB regarding QM. In addition, Instructional Designers will perform master reviewer activities, participate in peer reviews, mentor faculty and conduct official QM workshops as needed.