Quality Assurance for blended and online courses

California State University San Marcos - QA ePortfolio 2019-2020 


Proposal Summary:  This year's project plan includes offer a fully online development Faculty Learning Community, provide virtual instructional designer consultations, and develop instructional capacity and infrastructure to support quality online teaching, learning, and student success. Offer professional development (PD) to faculty on student engagement, active learning, and academic integrity in order to move from “How to teach online” to “Applying new approaches on online teaching” and ensure students success.


Campus QA Goals

Campus Goal for Quality Assurance

  • Increase the pool of faculty reviewers to expand availability of peer review;
  • Update our database of courses that have been reviewed, need to be reviewed, have met Core 24 objectives, and those that have not;
  • Expand the seamless QA review process and focus on all faculty and all departments that teach online courses and hybrid courses during winter, summer, and 8 weeks sessions;
  • Create a robust pool of resources for effective online teaching;
  • Reach out to the Office of Undergraduate Studies to develop workshops for students that now have to take online courses in fall 2020.

Quality Assurance Lead(s)

  1. Cynthia Meléndrez, Associate Professor of Spanish 
  2. Allison Carr, Faculty Center Director
  3. Lea Roberg-Chao, Instructor of Kinesiology

Supporting Campus Partners

Faculty Center, Provost, Current CSUSM faculty and stuff, University Library, Extended Learning, Instructional Designers (IDS), and Instructional and Information Technology Services (IITS).



Campus Commitment Toward Sustainability of QA Efforts

  1. Course development stipends,
  2. IITS designers designed facilitated, and consulted with faculty in all course development efforts,
  3. Develop increased PD opportunities for the faculty, create 3 or 4 workshops that place an emphasis on building student engagement in online courses. Continue to offer workshops that encourage discussions and creates a culture on campus around quality online practices. These workshops build links between broader quality online teaching effort and student success outcomes,
  4. Offer a Community of Practice for faculty interested in continuing their professional development in online teaching, for faculty new to the modality.

Summary of Previous QA  Accomplishments

2019-2020 year we accomplished the following:

  • 7 courses were QLT peer reviewed, the courses represented a broad range from 5 different disciplines across CSUSM. Faculty were incentivized with $250.00 in (PD) funds to submit a course for thorough review; we also offered them an additional $250.00 in (PD) funds to meet the Core 24 objectives and the 85% mark;
  • 4 courses are pending to complete the Core 24 and 85% mark; they will be completed during summer 2020 and Fall 2020;
  • 7 courses QLT Review pending summer 2020;
  • 10 courses completed the Core 24 objectives and the 85% mark;
  • We completed our Faculty Learning Community (FLC), which was offered from fall 2019 to spring 2020. We had 9 faculty participants from Sociology, School of Arts, Women, Gender and Sexualities Studies, Modern Language Studies, Education, Business, and Communication;
  • Over the summer, the Faculty Fellow for Online Teaching and the Faculty Center will provide workshops to prepare all faculty to teach online in fall 2020.

Quality Assurance Results

Training Completions:

We provide the following trainings in our campus: Online Teaching Faculty Learning Community , QA and applying the  QLT instrument.

Online Teaching Faculty Learning Community

2019-2020Anabel Del ValleModern Language Studies

Bettina SernaSociology

Isabella JanovickMarketing

Kathy FullerHuman Development

Michelle Ramos-PelliciaModern Language Studies

Oscar AmayaWomen, Gender, and Sexuality Studies

Patrice Amon School of Arts

Tito ZamalloaMarketing

Zahra SamirModern Language Studies
2018-2019Marya Toledo-YildizModern Language Studies

Verónica ArenasModern Language Studies

David BwambokChemistry

Nicoleta BatemanLinguistics 

Christopher HardnackSociology 
2017-2018María Gómez-MartinModern Language Studies

Gloria PindiCommunications

Robin MarionSchool of Education

Sheri BiroNursing

Lisa BandongPublic Health

Kelsey Young Social Work

William ByunBussines Administration



QLT/QA Training 2017-2018, 2018-2019, and 2019-2020

Kathy Fuller Human Development 
Christopher HardnackSociology
Marya Toledo-YildizModern Language Studies
Verónica ArenasModern Language Studies
Oliva VargasModern Language Studies
Sheri BiroNursing
Tara MarkoNursing
Chandrasen SoansBiology

Course Peer Review and Course Certifications

As part of the Faculty Learning Community, faculty participants receive benefit of peer feedback during course development, and as part of campus-based QLT internal review after course is taught.


Campus Reviewers:

  • Lea Roberg-Chao (Lead)
  • Kathy Fuller
  • Christopher Hardnack
  • Sheri Biro
  • Cynthia Chavez-Metoyer
  • Verónica Añover (Lead)
  • Tara Marko
  • Cynthia Meléndrez (Lead)
  • Gary Veale
  • Pam Kohlbry (Lead)
  • Marya Toledo-Yildiz

Campus IDS:

  • Barbara Taylor (Director of IITS)
  • Cherie Vinopal
  • Susan Eldridge

Courses Reviewed:

YearCourseCourse NameFaculty
Spring 2020GBST 300Perspectives in GlobalizationsSimati Meshack

SOC 442Analysis of the Justice System and Criminal LawKaren Glover

SOC 320Sociological Theory Bob Roberts

HD 102Preparatory Skills for Human Development Kathy Fuller
Fall 2019LTWR 100Introduction to LiteratureMartha Stoddard Holmes

SPAN 102Beginning Spanish IIMichelle Ramos-Pellicia

SPAN 101Beginning Spanish IMarya Toledo-Yildiz

Spring 2019EDUC 602Schooling in a Multicultural SocietyCaroyn O'Gorman-Fazzolari

ECON 445Gender and DevelopmentRanjeeta Basu

SOC 303Families and Intimate RelationshipsAdam Shapiro

SOC 320Sociological TheoryChris Hardnack

Fall 2018SPAN 201Intermediate Spanish IMaría Gómez-Martín

MLAN 370Literature of Spanish and Portuguese SpeakingJuliet Falce-Robinson

EDUC 620Curriculum Innovations and ApplicationsMark Reardon

SLP 251Language Development and Assessment for PractitionersRachel Nortz

HD 300Administration in Human Services SettingsTeru Tokokawa
Spring 2018SPAN 102Beginning Spanish IIDarci Strother

EDUC 606Foundations of Literacy and LiteracyErika Daniels

HIST 131U.S. History 1877-PresentKimber Quinney

EDUC 619Teacher Inquiry to Improve Student LearningMoses Ochanji

EDUC 622Research Methods in EducationRong-Ji Chen

PHYS 357The Science of Speech and HearingStephen Tsui
Fall 2017NUR 440Community Health NursingSusan Andera

NUR 447Public Health Nursing PracticumSusan Andera

EDST 422Special EducationMatthew Evans

Student Quality Assurance Impact Research 

Due to COVID 19 the majority of our classes are going to be virtual. That is why we are designing  better ways to disseminate and implement  “best practices in online teaching” culture through our faculty.

Accessibility/UDL Efforts

  • Cougar Courses ALLY
  • Partnership with DSS
  • UDL and Accessibility workshops through IIDS

Next Steps for QA Efforts

  • Maintain and expand FLC on teaching online
  • Create workshops for student on how to take an online class/expectations
  • Increase contributions to CSUSM Fully Online
  • Increase the numbers of courses QLT and QM certified