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ICT Literacy in the Workplace


The information and communication technologies literacy tutorial explains how to find, evaluate, and manage information using technology. You will practice finding, evaluating and managing information using technology. Expect to take about 3 hours to complete this tutorial. 

The learning objectives for the session include:

  1.  Define ICT (information and communication technologies) literacy skills
  2. Recognize how ICT skills can be used on the job 
  3. Find sources of information for a workplace setting
  4. Evaluate sources of information for a workplace setting
  5. Manage information for a workplace setting

What is ICT literacy?

ICT stands for information and communication technologies. ICT literacy entails the ability to use technology to help find, evaluate, manage and communicate information.

You use ICT skills to research information every day: finding a restaurant, comparing food prices, downloading a song, making a budget.

What are ways you use ICT skills now?

ICT skills will help you do your job better – and be a more valuable employee. 

Identify workplace ICT skills you see in the video: Digital literacy and the workplace. (2018). Deakin University. https://www.youtube.com/watch?v=Tljcmged8yI

Identify how ICT skills impact the characters in the video: Making informed decisions. (n.d.). University of West Florida. http://video.lib.uwf.edu/content/unrestricted/Library_Tutorials/Workplace_2c/video.mp4

How might you apply ICT literacy to your target workplace setting?

 Further reading: Verbovetskaya, A. (2011). When life gives you Lehman. Lehman Comics.  CUNY. https://lehmancomics.commons.gc.cuny.edu/?wlgyl=life-gives-lehman-page-1

Steps to finding information sources

Jot down how you look for information sources.

Now compare your steps with the following recommended steps for finding information sources:

  1. Define your problem and task to address that problem 
  2. Brainstorm good key search words (video).
  3. Brainstorm the best kinds of information sources.
  4. Pick the best search engine or database for your needs.
  5. Use intentional search engine strategies to find what you need.
  6. Use results to link to additional resources.

Identify each step for finding information sources as you read: Poggiali. (2012). The researchers, issue 1: The researchers begin! Lehman Comics. CUNY. https://lehmancomics.commons.gc.cuny.edu/?researchers=researchers-begins-cover

Your turn! Use the 6 steps above to find information. 

  1. Brainstorm a workplace information task. 
  2. Jot down possible key words to use to find information sources. (As needed, what the video Keywords. (2018). University of Maryland Global Campus Library.  https://youtu.be/HqED56Omc2c ).

Choosing sources of information

To see how technology is used to find sources of information, watch the video: The world of information. (2010). University of Tennessee at Chattanooga Library. https://www.youtube.com/watch?v=od8oTWqaDxE Which strategies do you use?


Choosing the right tool for your information needs will help you avoid information overload, and find the most relevant sources quickly and easily. Knowing where to look. 

Compare Google, Google Scholar, Library search, subject database tools by going through the tutorial: Knowing where to look. My Learning Essentials. (n.d.). University of Manchester Library. https://www.escholar.manchester.ac.uk/learning-objects/mle/search-toolkit/story_html5.html

Identify the variety of information sources of information  that you can find in the workplace by watching the video: Vossler, J. (n.d.). Finding information in the workplace. Research application in the 21st century workplace. University of Western Florida. https://video.lib.uwf.edu/video_player/play.php?ok&iframe=no&width=1092&height=470&security=unrestricted&res=720&course=research_tutorials&video=finding_information_in_the_workplace

Now do step 3: Jot down relevant sources of information for your information task that you started working on.  

Searching techniques to find information

A search engine is a website that you can use to look up web pages, like a book index. Examples include Google, Bing, Yahoo, DuckDuckGo, …. Jot down some smart tips for using search engines to find information sources as you watch the 4 videos of Basic search. (n.d.). DigitalLearn.org: https://www.digitallearn.org/courses/basic-search  (4 short videos) 

  • Pick the best search engine or database for your needs.
  • Use intentional search engine strategies to find what you need.
  • Use results to link to additional resources.

In contrast, a database is an organized, searchable collection of information sources (or information about those sources). Examples include TV streaming services, schedule of classes, a library catalog, … Jot down some smart trips for using databases to find information sources as you watch the video: How to use a database. (n.d.). University of Tennessee at Chattanooga Lupton Library. https://www.youtube.com/watch?v=YlStByygQVw&feature=youtu.be

Now do step 4-6 for your information task that you started working on 

  • Pick the best search engine and/or database for your needs.
  • Use intentional search engine strategies to find what you need.
  • Use results to link to additional resources.
  • AND jot down the relevant sources of information.  Remember to note the complete source citation (title, author, date, web address).

Further reading: O’Neill, L. (2016). Finding articles & databases. UCLA Pollak Library. http://lindsay-oneill.com/sparktutorials/findingarticles201819/story_html5.html?lms=1

Want to find subject-specific information for work? Try these guides: 

Evaluating information

Truth meterYou found information sources, but how good is the information?

Read through this example from RMIT University of evaluating the Greenpeace website: https://rmit.libguides.com/c.php?g=335985&p=2263954#s-lg-box-6895286


Evaluate at least one of the information sources you found by using the 4-step assessment ACRL handout: https://sandbox.acrl.org/system/tdf/resources/4-step%20source%20assessment.pdf?file=1&type=node&id=543&force=    


Another evaluation model is CRAAP. Do this tutorial, which has good examples about evaluating sources in databases. Isbell, D., & Mason, M. (2017). Evaluating resources. Arizona State University. https://www.asu.edu/lib/tutorials/storyline/evaluating-resources/

If you want to learn more about evaluating information, which might apply to the workplace, check out these tutorials:

Managing your information

With all the work you do to find good information, you need to organize those sources to help retrieve and use them later. As you communicate what you found at work, you need to give credit for other people's ideas. SO you need to cite those sources: provide the title, author/creator, date, publisher and other elements as needed such as article title, volume/issue numbers, page numbers, web address. Each format has its unique citation elements. To learn how to cite information sources, do this tutorial: Haren, S. (2020). Citation tutorial guide. Cal Poly Pomona University Library. https://libguides.library.cpp.edu/citationtutorials 

Practice citing your sources from the list you have been developing in your 6-step plan.

For more information about giving credit to information sources and avoiding plagiarism, consult: Online guide to writing and research. (2011). University of Maryland University College. https://coursedev.umuc.edu/WRTG999A/chapter5/ch5-01.html 

Now that you have the right information, how do you manage it? Jot down some useful tips that you might use as you watch the video: Planning & organization. (2017). CrashCourse. https://www.youtube.com/watch?v=0AKAuRby7n8

What strategies might you want to implement at work?

As the video demonstrated, technology tools can help you document, store, organize and share your information. Explore some of the technology tools mentioned in the ebook: Pinola, M. (2020). The remote worker’s toolkit. Zapier. https://zapier.com/learn/remote-work/productivity-apps-remote-work/  Which tools might be useful to help you manage information at work? 


For details about managing data, do the tutorial: Dyal, S., & Harp, M. (2017). Research data management basics. Arizona State University. https://www.asu.edu/lib/tutorials/storyline/research-data-mgmt/

If you want more sources about research skills in general, explore these sources:

Culminating Activity

By now you should have a plan for finding work-related information, a sample citation and evaluation of one source you found, and a plan for managing your information. 

 Congratulations! You are on the way to ICT literacy in the workplace.