2021-2022 CSUSB QA ePortfolio

CSUSB's QA efforts this year focused continuing efforts to expand our quality online course offerings.

Campus QA Goals

Campus Goals for Quality Assurance

Goal 1: Build on momentum for quality online learning and increase the number of courses designed according to QLT or QM principles by 10% of total online courses offered in 2021-2022. Our Summer, Fall and Spring virtual teaching institutes and programs, in which faculty took Q1 (“Intro”) or Q3 (“Advanced”) and then commited to develop and teach a quality online course for 2022-2023 based on the QLT core 24 principles, have yielded or are expected to yield 71 new quality asynchronous online courses for the Fall 2022, Spring 2023, and Summer 2023 terms. This is good progress but falls short of our goal of 100 new courses per year.

Goal 2: Transition to Canvas as the LMS for our quality online courses. We adopted Canvas campus-wide for 2021-2022; we required our funded programs participants to take our eight-hour self-guided “Essentials of Teaching with Canvas” and to build their quality online courses in Canvas; we provided extensive training of instructional design staff, and faculty in using Canvas for quality online teaching.

Goal 3: Continue to expand the campus repository of training materials and technology demos to assist faculty with online teaching. We created a new CSUSB Canvas Resources website ( with the pages Learn Canvas, Instructor Resources, Student Resources, and FAQs. This site provides original videos, pdfs, and curated Instructure content to help our faculty with their LMS transition. 

Goal 4: Increase the number of certified QLT courses. Through outreach to and recruitment of faculty who have completed and taught a quality online course, we submitted four courses for QLT certification, and may have one more before the end of the academic year. 

Goal 5: Increase the number of certified QLT course reviewers. We regret that we were unable to make progress on this goal; our resources were consumed with the LMS transition and with expanding the number of quality online courses. 

Quality Assurance Lead(s)

  • Bradford Owen, Director of Academic Technologies & Innovation

Supporting Campus Partners

  • The Division of Academic Affairs, led by Provost Shari McMahan
  • The Department of Academic Technologies & Innovation, including seven instructional designers
  • The Faculty Center for Excellence
  • The John M. Pfau Library

Campus Commitment Toward Sustainability of QA Efforts

  • The Division of Academic Affairs committed more than $1.1 million in faculty professional development funding to support quality online teaching

Quality Assurance Results

Training Completions

In 2021-2022, CSUSB completed the following trainings:

  • Quality Online Teaching Programs 
    • 75 faculty completed Office of the Chancellor QLT courses and are worked with our instructional designers to produce a quality asynchronous online course which meets the QLT core-24 standards offered in the 2021-2022 academic year
    • 71 faculty are taking QLT courses and will develop a quality asynchronous course for teaching in 2022-2023
  • Next Generation Smart Classroom Cosynchronous Teaching Program
    • Approximately 200 faculty completed on-site training in cosynchronous teaching, as well as two self-guided courses, "Essentials of Teaching with Canvas" and "Best Practices in Cosynchronous Teaching." This program provides faculty the skills to successfully integrate students attending remotely into their in-person classes.

QLT Online Course Certifications

CSUSB is working on developing a workflow and incentive system so that quality online courses developed in our Quality Online Teaching Programs which fulfill the QLT "Core 24" objectives are moved forward for full QLT certification. The logic is that the faculty in these programs have already done at least half the work needed for certification, and that going the full distance is within their grasp.

Student Quality Assurance Impact Research 

Increasing the number of quality online courses are primary objectives in the CSUSB Strategic Plan, and we are currently working on analyzing the impact of instructors' QLT training on student outcomes such as average course grades and completion rates. Analysis will include looking at outcomes for particular student populations such as first-generation college students and BIPOC populations.  

Accessibility/UDL Efforts

In 2021-2022 we have made progress toward re-building our Accessible Technology Services staff, and have integrated modules on using Ally in all of our Canvas training. 

Next Steps for QA Efforts 

  • In support of the CSUSB Strategic Plan, our goal is to train faculty in best practices in online teaching using the QLT curriculum, and continue to add an additional 100 new quality online courses each academic year.
  • We plan to re-vamp our non-credit self-guided student course in best practices in online learning, "Learning at a Distance" and create an integrated system to support online learners
  • We plan to develop a recognition and badging system for classes which have been developed in our quality online teaching programs or are QLT or QM certified.