Quality Assurance for blended and online courses

California State University San Marcos - QA e-Portfolio 2020-2021                              

Proposal Summary:  At Cal. State University San Marcos we partnered with the Faculty Center and our IITS team to provide our faculty from a variety of disciplines with training and support with pedagogical strategies to create engaging and quality online courses for our student community. Despite COVID 19, we continue our efforts to better understand the needs of our faculty and students, and we are committed to providing them with the necessary training and tools. 

Campus QA Goals

Campus Goal for Quality Assurance

  • Our plan is to evaluate courses from the 4 Colleges and disciplines not previously represented in our reviews. We are going to focus on lower-level GE courses and new programs;
  • Continue selecting faculty to complete CSU Chancellors Office Certification in spring 2021;
  • The FC continued programming through Fall 2021 on current and emerging topics, including informal discussion hours for faculty to receive just-in-time feedback on challenges they were facing in the online classrooms;
  • Develop an outreach plan for the CSU CO Certification. Identify and contact faculty who have successfully completed CSUSM QLT Certification and encourage them to complete the system-wide certification, in order to have more of our courses in CSU Fully Online Program;
  • Provide ongoing support for faculty as they transition to new online teaching modalities throughout fall 2021;
  • Continue to provide workshops to students on how to be successful in an online course, through our partnership with the Office of Undergraduate Studies.

Quality Assurance Lead(s)

  • Cynthia Meléndrez, Associate Professor of Spanish
  • Allison Carr, Faculty Center Director
  • Barbara Taylor, IITS Academic Technology Services Director
  • Lea Roberg-Chao, Instructor of Kinesiology

Supporting Campus Partners

Faculty Center, Provost, Current CSUSM faculty and stuff, University Library, Extended Learning, Instructional Designers (IDS), and Instructional and Information Technology Services (IITS).

Campus Commitment Toward Sustainability of QA Efforts

  • IITS designers designed facilitated, and consulted with faculty in all course development efforts;
  • Develop increased PD opportunities for the faculty, create a variety of workshops that place an emphasis on building student engagement in online courses;
  • Offer a Community of Practice for faculty interested in continuing their professional development in online teaching, for faculty new to the modality.

Summary of Previous QA  Accomplishments

2019-2020 year we accomplished the following

  • 10 courses were QLT peer reviewed from summer 2020 to spring 2021, the courses represented from 4 different disciplines across CSUSM;
  • Faculty were incentivized with $250.00 in (PD) funds to submit a course for thorough review and additional $250.00 in (PD) funds to meet the Core 24 objectives and the 85% mark;
  • 5 courses are in the process to complete the Core 24 and 85% mark; they will be completed during summer 2021 and Fall 2021;
  • CSUSM increased the number of professional development programs, starting in Summer 2020, through Spring 2021;
  • Teaching & Learning Online Workshop Series: This series started as a synchronous workshop series in Summer 2020 for faculty to prepare for Fall 2021. Using the QLT criteria as a framework, this program provided a foundation on online pedagogies, equity and inclusion, and caring for students;
  • After Summer 2020, this was converted to a self-guided asynchronous course for faculty to complete as desired. Both the synchronous and asynchronous program included a self-assessment that asked faculty to explain what they had learned and the changes they made to their courses. Over 250 faculty completed the series and self-assessment;
  • The FC continued programming through Fall 2021 on current and emerging topics, including informal discussion hours for faculty to receive just-in-time feedback on challenges they were facing in the online classrooms;
  • We are continuing to facilitate Faculty Learning Community Online Teaching (FLC), in spring 2021. We have 6 faculty participants from (2) from Sociology, School of Nursing, Philosophy, Modern Language Studies, and Psychology.

Dissemination of QA Efforts— Conferences 

List the conference(s) attended, who attended, and the link to the presentation — National, Regional, State or Local

  • Conference 1, Name of who attended, Link to presentation
  • Conference 2, Name of who attended, Link to presentation

Quality Assurance Results

Training Completions

We provide the following trainings in our campus: Online Teaching Faculty Learning Community , QA and applying the  QLT instrument.

Online Teaching Faculty Learning Communities


Bulaporn Natipagonn-Shah
School of Nursing

Angelica Ruiz

Kevin Kilpatrick

Elisa Geiss
Psychological Science

Marion Geiger
Modern Language Studies

Anne Dabb
2019-2020Anabel Del ValleModern Language Studies

Bettina SernaSociology

Isabella JanovickMarketing

Kathy FullerHuman Development

Michelle Ramos-PelliciaModern Language Studies

Oscar AmayaWomen, Gender, and Sexuality Studies

Patrice Amon School of Arts

Tito ZamalloaMarketing

Zahra SamirModern Language Studies
2018-2019Marya Toledo-YildizModern Language Studies

Verónica ArenasModern Language Studies

David BwambokChemistry

Nicoleta BatemanLinguistics 

Christopher HardnackSociology 
2017-2018María Gómez-MartinModern Language Studies

Gloria PindiCommunications

Robin MarionSchool of Education

Sheri BiroNursing

Lisa BandongPublic Health

Kelsey Young Social Work

William ByunBussines Administration

QLT/QA Training 2017 - 2021

Kathy Fuller Human Development 
Christopher HardnackSociology
Marya Toledo-YildizModern Language Studies
Verónica ArenasModern Language Studies
Oliva VargasModern Language Studies
Sheri BiroNursing
Tara MarkoNursing
Chandrasen SoansBiology

QA Training Completions

QM 2012-2020
QLT 2012-2020
QLT 2021

Course Peer Review and Course Certifications

As part of the Faculty Learning Community, faculty participants receive benefit of peer feedback during course development, and as part of campus-based QLT internal review after course is taught.

Campus Reviewers

  • Lea Roberg-Chao (Lead)
  • Kathy Fuller
  • Christopher Hardnack
  • Sheri Biro
  • Cynthia Chavez-Metoyer
  • Verónica Añover (Lead)
  • Tara Marko
  • Cynthia Meléndrez (Lead)
  • Gary Veale
  • Pam Kohlbry (Lead)
  • Marya Toledo-Yildiz
  • Verónica Arenas

Campus IDS

  • Barbara Taylor (Director of IITS)
  • Cherie Vinopal
  • Susan Eldridge
  • Terri Georgopoulos

Courses Reviewed

YearCourseCourse NameFaculty
Spring 2021
GES 103
Life and Environment Science Around Us
Sara Abboud

Research Methods in Education
Theresa Meyerott
Fall 2020
CHEM 201
Chemistry 1
Lenuta Gonzales

PHIL 110
Philosophy 110
Hugh Afshari
Summer 2020
SOC 360
Quantititive Research Methods
Kristin Bates

PSYC 344
Positive Psychology
Emily Merryweather

BIO 339
Conservation Biology
Bill Kristan

Professional Field Studies
Josie Jackson

AIS 240
Dina Gilio-Whitaker
American Indians and Environmental Issues

SPAN 201
Intermediate Spanish I
Silvia Rolle-Rissetto

SSCI 325
Animals in Society
Mary Roche
Spring 2020GBST 300Perspectives in GlobalizationsSimati Meshack

SOC 442Analysis of the Justice System and Criminal LawKaren Glover

SOC 320Sociological Theory Bob Roberts

HD 102Preparatory Skills for Human Development Kathy Fuller
Fall 2019LTWR 100Introduction to LiteratureMartha Stoddard Holmes

SPAN 102Beginning Spanish IIMichelle Ramos-Pellicia

SPAN 101Beginning Spanish IMarya Toledo-Yildiz

Spring 2019EDUC 602Schooling in a Multicultural SocietyCaroyn O'Gorman-Fazzolari

ECON 445Gender and DevelopmentRanjeeta Basu

SOC 303Families and Intimate RelationshipsAdam Shapiro

SOC 320Sociological TheoryChris Hardnack

Fall 2018SPAN 201Intermediate Spanish IMaría Gómez-Martín

MLAN 370Literature of Spanish and Portuguese SpeakingJuliet Falce-Robinson

EDUC 620Curriculum Innovations and ApplicationsMark Reardon

SLP 251Language Development and Assessment for PractitionersRachel Nortz

HD 300Administration in Human Services SettingsTeru Tokokawa
Spring 2018SPAN 102Beginning Spanish IIDarci Strother

EDUC 606Foundations of Literacy and LiteracyErika Daniels

HIST 131U.S. History 1877-PresentKimber Quinney

EDUC 619Teacher Inquiry to Improve Student LearningMoses Ochanji

EDUC 622Research Methods in EducationRong-Ji Chen

PHYS 357The Science of Speech and HearingStephen Tsui
Fall 2017NUR 440Community Health NursingSusan Andera

NUR 447Public Health Nursing PracticumSusan Andera

EDST 422Special EducationMatthew Evans

Student Quality Assurance Impact Research 

Due to COVID 19 the majority of our classes are going to be virtual, or hybrid. That is why we continue designing  better ways to disseminate and implement  “best practices in online and hybrid teaching” culture through our faculty.

Development of Campus QA Resources

Teaching & Tech Tips Videos

Academic Technology Services

Teaching & Learning Online Workshops Series

The Faculty Center at CSUSM has served as a platform to offer the following resources to improve online teaching:

  • Teaching and Learning Online Workshops Series 
  • Online Teaching Faculty Learning Community
  • Teaching & Tech Tips Videos
  • Supporting Virtual Instructions: Surviving and Thriving While Teaching Online workshop
  • Distance Learning Best Practices for Fall 2020 resource guide
  • Synchronous, Asynchronous, and Blended Learning at CSUSM resource guide
  • Assessment, Exams and Academic Integrity videos and resources guides

Accessibility/UDL Efforts

  • Cougar Courses ALLY
  • Partnership with DSS
  • UDL and Accessibility workshops through IIDS

Next Steps for QA Efforts 

  • Promote Online Best Practices though multiple venues and modalities;
  • Offer professional development opportunities to current faculty reviewers to expand their knowledge of peer review;
  • Maintain records of courses that have completed review;
  • Continue offering incentives to faculty to submit their courses for review to meet the Core 24 objectives and 85% mark;
  • Offer professional development (PD) to faculty on online student engagement, active learning, and academic integrity in order to ensure students success;
  • Continue to provide the Online Teaching Faculty Learning Community to give faculty an opportunity to spend 8 weeks understanding and utilizing (‘hands-on’) all online teaching methods;
  • Increase submissions for CO certification.