Quality Assurance for blended and online courses

2021-2022 — CSU Maritime Academy— Quality Learning & Teaching (QLT)

As we continue our efforts in 2021-22, we will continue to raise awareness and create a culture of quality for online and hybrid courses by disseminating information about OCS to our campus teaching community. A third of the faculty at Cal Maritime have completed the QLT course, Introduction to Teaching Online Using the Quality Learning and Teaching (QLT) Instrument. We seek to increase the number of faculty completing online training courses and will continue to encourage the completion of QLT training by our faculty. We seek to publicize and celebrate the accomplishments of our faculty in creative ways, such as faculty spotlights on our official Cal Maritime website.

 

We will encourage our faculty to complete OCS QLT trainings and certification courses to encourage the creation of high-quality hybrid and online courses. Beyond the training completions of the past grant periods since 2014, we are developing a self-paced online instructional program through our learning management system that will incorporate strategies for online teaching and learning that will include QLT best practices. The self-paced online instructional program with other reference materials is being developed in partnership with our department of Academic Technology, our department for Faculty Development, and our faculty mentors for online education. The self-paced learning modules will contain frequently asked questions, online teaching resources, and build on a reference library of documents and videos addressing quick tips and best practices for online teaching. A reference library for the graduate program, which has already been created by the department of Graduate Studies, will help guide the building repository for similar materials designed to target faculty teaching hybrid and online undergraduate courses.

 

We understand the importance of integrating QLT measures and instruments into our hybrid and online courses to offer consistent and positive learning experiences for our students. Cal Maritime will work on having all graduate program online courses QLT certified, or in process of certification, by the end of the 2023-2024 academic year. It is also necessary to measure outcomes and continually improve our delivery of hybrid and online courses to best serve the needs of our students and faculty. These efforts align with our specialized institutional mission to provide each student with a college education combining the knowledge of communication, critical and creative thinking, quantitative reasoning, lifelong learning, discipline-specific knowledge, information fluency, leadership and teamwork, ethical awareness, and global learning.

Campus Goals

Campus Goal for Quality Assurance

To support the quality of online and hybrid academic courses at Cal Maritime, the hybrid and online education committee has developed the following goals:

  1. Raise faculty awareness of the value of integrating consistent course quality measures in their online and hybrid courses, emphasizing that these measures will help faculty achieve successful outcomes and maximize student success.
  2. Provide appropriate training for and support for implementing course quality measures and instruments for all online and hybrid courses going forward, using faculty-centered continuous improvement models.
  3. Develop an academic oversight model to support faculty and department chairs, as they develop quality hybrid and online courses and expand hybrid and online offerings.  
  4. Integrate universal design principles into the curriculum, thereby guaranteeing a culture of access. 
  5. Foster a culture of quality in hybrid and online education.
  6. Implement an annual event to celebrate and recognize faculty efforts in quality assurance because a culture is defined by its rituals.

Quality Assurance Lead(s)

  • Khaoi Mady, Director of Academic Technology
  • Kathleen Arnold, Graduate Program Coordinator
  • Nipoli Kamdar, Department Chair of International Business & Logistics

Supporting Campus Partners

  • Ariel Setniker, Professor
  • Samuel Pearson, Professor
  • Nicole Runyon, Professor
  • Alfred Lewis, Professor
  • Paul Jackson, Professor
  • Amber Janssen, Librarian
  • Michele Van Hoeck, Dean of Library
  • Lori Schroeder, Provost

Campus Commitment Toward Sustainability of QA Efforts

  • Promoting OCS QLT courses for faculty to complete and providing support for faculty to design hybrid and online courses using the QLT instruments.
  • Continuing to refine our OCS course roadmap document used in the creation of new courses and assessment of existing online and hybrid courses.
  • Conducting informal peer reviews for hybrid and online courses during 2021-22 academic year.
  • Continuing to implement the QLT online instruction modules for new online faculty orientation program for 2021-22, and beyond.
  • Continuing to update the CSUM Faculty Development homepage to promote awareness of OCS programs and practices.
  • Continuing to develop policies and procedures via the Academic Senate and Curriculum Committee (where appropriate).
    • These policies will provide the foundation for developing new and maintaining current hybrid and online courses.
  • Increasing the number of faculty who have completed the OCS trainings.
    • OCS trained faculty will be encouraged to present course enhancements formally and informally to colleagues and posting to the CSUM website.
  • Recognizing faculty certifications and achievements in training and course design.
  • Meeting monthly to review campus progress, goals, and objectives.
  • Marketing the concepts of OCS for hybrid and online education through workshops, promotional materials, and end-of-year recognition.
  • Focusing on the impact of OCS trainings and course certifications on student success.
    • Review Student Online Impact Research from 2020-21 to determine areas of success and areas for improvement.

Continuing to develop our online and hybrid team action plans to help Cal Maritime develop support for hybrid and online teaching and learning.

Summary of Previous QA  Accomplishments

2018-19

  • Three courses were (internally) self- and peer-reviewed:  TEM 510: International Transportation Economics (graduate, online), TEM 530: Financial Management (graduate, online) and TEM 540: Information Systems Management (graduate, online)
  • A Bringing the traditional class into the digital age through hybrid and online learning faculty development presentation provided by Dr. Julie Chisholm and Captain Scott Powell August 25, 2017.  Topics that were covered:
    • The current state of hybrid and online teaching at Cal Maritime
    • How to assure quality?
    • Codes/definitions of teaching modalities
    • How to convert an existing F2F course to hybrid or online?
    • Quality control: The QOLT rubric & assessment process
    • Best practices
  • The Faculty Resource Center for Graduate Faculty was updated
  • There were 4 faculty that completed CSU QOLT Online Training Courses during the spring and summer 2018

2017-18

  • Technology- Assisted Modes of Instruction Policy passed by the academic senate in the spring of 2017 (link below).
  • Three courses were (internally) self- and peer-reviewed:  TEM 630: Port and Terminal Management (graduate, online), TEM 700: Systems Engineering Management (graduate, online) and TEM: Capstone 900 (graduate, online)
  • A Bringing the traditional class into the digital age through hybrid and online learning faculty development presentation provided by Dr. Julie Chisholm and Dr. Nicole Runyon  August 24, 2016.  Topics that were covered:
    • The current state of hybrid and online teaching at Cal Maritime
    • How to assure quality?
    • Codes/definitions of teaching modalities
    • How to convert an existing F2F course to hybrid or online?
    • Quality control: The QOLT rubric & assessment process
    • Best practices
  • The Faculty Resource Center for Graduate Faculty was updated
  • There were 8 faculty that completed CSU QOLT Online Training Courses during the spring and summer 2017

2016-17

  • Course modality designations were identified and described in resolution passed by the academic senate in the spring of 2016 (link below).
  • A policy governing online and hybrid courses was drafted by the QOLT committee (link below)
  • A draft of initial requirements for teaching hybrid or online was developed (link below).
  • Four courses were (internally) self- and peer-reviewed:  EGL 220:  Critical Thinking (undergraduate, hybrid), TEM 500: Project Management (graduate, online), TEM 520: Organizational Behavior and Management (graduate, online), and TEM 720: Energy Resource Management (graduate, online).
  • A simplified/streamlined version of the QOLT criteria was developed for internal reviews (link below).
  • An introduction to QA workshop for faculty is scheduled for August 25, 2016.  Topics to be covered:A resolution in favor of open-access educational resources was passed by the academic senate (link below).
    • What are technology-assisted modes of instruction?
    • How can I get involved?
    • Best practices (using QOLT guidelines and examples of existing courses)

Quality Assurance Results

Training Completions

We have thirty-three faculty enrolled in the QA summer course, Introduction to Teaching Online Using the Quality Learning and Teaching (QLT) Instrument, that began on June 8th, 2020. We seek to increase the number of faculty completing QA courses and will continue to encourage the completion of QLT training by our faculty, including the Introduction to Teaching Online Using the QLT Instrument. We have two more faculty that will take this course in July 2020, and eighteen more faculty that will take this course in August 2020.

Course Peer Review, Course Certifications, & QA Progress

  • TEM 510: International Transportation Economics (graduate, online)
  • TEM 530: Financial Management (graduate, online)
  • TEM 540: Information Systems Management (graduate, online)
  • TEM 630: Port and Terminal Management (graduate, online)
  • TEM 700: Systems Engineering Management (graduate, online)
  • TEM: Capstone 900 (graduate, online)
  • EGL 220:  Critical Thinking (undergraduate, hybrid)
  • TEM 500: Project Management (graduate, online)
  • TEM 520: Organizational Behavior and Management (graduate, online)
  • TEM 720: Energy Resource Management (graduate, online)

Student Quality Assurance Impact Research 

Our Student Quality Assurance Impact Research is in the first stage of review, and the research is ongoing.

Development of Campus QA Resources

We created our initial online and hybrid committee in 2014-15 that consisted of six members: Margaret Arroyo, Julie Chisholm, Paul Jackson, Nipoli Kamdar, Alfred Lewis, and Kathy Arnold. This committee helped define our campus strategy to assess hybrid and online courses by implementing a culture of quality in online and hybrid education for Cal Maritime. In 2015-16, we expanded our committee by adding two new members: Nicole Runyon, and Scott Powell. Nicole Runyon is a Certified CSU OCS Facilitator. We also have four faculty members certified to serve as CSU peer reviewers: Nicole Runyon, Alfred Lewis, Paul Jackson, and Nipoli Kamdar. In 2019, Khaoi Mady, Director of Academic Technology, joined the committee and joined Kathy Arnold as a co-coordinator for the campus online and hybrid program. In 2020, we continued to grow our online and hybrid support by enlisting the help of two new faculty development mentors to the committee: Samuel Pearson and Ariel Setniker.

 

Cal Maritime offers a fully online Master of Science in Transportation and Engineering Management program; however, undergraduate courses are traditionally offered through face-to-face classes. The health and safety concerns caused by COVID-19 compelled Cal Maritime to transition many face-to-face classes to hybrid and online courses, with hybrid courses looking to be more prevalent in the future. Creating high-quality hybrid and online courses for our students during this time will be in line with our Graduation Initiative 2025 because it will help to ensure that our students receive quality education to remain on track to earn their degrees. Proper training in online education will help us maintain the high-quality learning experiences that our graduate and undergraduate students expect. Our focus in 2021-22 will be to promote and support high-quality hybrid and online courses across our graduate and undergraduate programs, help our faculty continue their transition to teaching hybrid and online courses using OCS metrics to ensure quality and consistency, and to continue refinement and implementation of OCS requirements for our online graduate courses.


We are developing a self-paced online instructional program through our learning management system that will incorporate strategies for online teaching and learning that will include QLT best practices. The self-paced online instructional program with other reference materials is being developed by our QA coordinator for online education. The self-paced learning modules will be customized for our faculty teaching in our online graduate program, as well as our faculty teaching in our undergraduate programs that do not usually teach online. The self-paced learning modules will contain frequently asked questions, online teaching resources, and build on a reference library of documents and videos addressing best practices for online teaching. A reference library for the graduate program, which has already been created by the department of Graduate Studies, will help guide the building repository for similar materials designed to target faculty teaching hybrid and online undergraduate courses.

Dissemination of QA Efforts

We will entrust our online and hybrid team consisting of our Faculty Development coordinator, or Academic Technology lead, and our online and hybrid faculty mentors to lead OCS outreach in 2021-22. Outreach will include spreading awareness of OCS practices for hybrid and online courses, the encouragement of faculty to attend professional development training workshops regarding online teaching, and the encouragement for faculty to submit courses for peer-review. Faculty Development and Academic Technology will work together to celebrate and publicize the achievements of faculty efforts in creating and maintaining quality online and hybrid courses.

Accessibility/UDL Efforts

We continue to expand our efforts for Accessibility and Universal Design.

  • Blackboard Ally for D2L Brightspace
  • Faculty and Staff Professional Development Workshops
    • Creating Accessible Course Content
    • Applying UDL Principles

Next Steps for QA Efforts

  • Meeting monthly to review progress, goals and objectives.      
  • Market the concept of quality assurance in online/hybrid education through workshops, promotional materials, and end-of-year recognition.
  • Focus on the impact of QA trainings/course certification on student success
  • Collect data based on the end-of-course survey to determine areas of improvement from a quality standpoint.