2020-2021 CSUDH Quality Assurance: A Targeted Approach

Proposal Summary: Under new leadership, the Faculty Development Center (FDC) will move away from a campus ambassador program. Instead, the FDC will focus its efforts on targeting specific colleges and programs that would benefit the most from QA. 

Campus Goal for Quality Assurance

In Fall 2020 under new leadership, the Faculty Development Center (FDC) began a systematic review of CSUDH’s QA goals. While the Ambassador Program was proposed for the academic year, its implementation and scalability proved difficult due to uneven interest among faculty across the campus. Due to the demands on the Faculty Development Center, and unclear direction for collecting data, we were not able to collect student data. 

In our review of Quality Assurance goals, and specifically the goals pertaining to QM, the FDC found that there were two colleges at CSUDH that had continued interest in pursuing QM training and course certification. Consequently, the FDC is currently working with the College of Business Administration and Public Policy (CBAPP) and College of Health, Human Services and Nursing (CHHSN) to link QA certification to specific programs. Given the importance of certifications like QA to accreditation process of these programs, we anticipate that there will a greater demand for QA from these colleges. Additionally, the significant number of online courses in these colleges lends well to the QA format. This targeted approach will allow us to maximize our QA resources and correspondingly yield an increase in QA trained faculty and QA certified courses. 

Quality Assurance Lead(s)

• Anne Soon Choi, Interim Associate Director, Faculty Development Center

Supporting Campus Partners

Office of Academic Technology

Provost’s Office

Campus Commitment Toward Sustainability of QA Efforts

• FDC support of QA related activities 
• FDC support for QA course certification 

Summary of Previous QA  Accomplishments

Over the course of Summer 2020 through Spring 2021, CSUDH achieved the following: 

• Trained  additional faculty in QM courses
• Trained 17 additional faculty in QLT courses
• Certified 1 new course with 2 additional courses in the process of being certified

Training Completions

Course Peer Review and Course Certification

Accessibility/UDL Efforts

• Continue FDC workshops on Accessibility and UDL in partnership with Academic Technology 

Next Steps for QA Efforts 

Building on the current direction of the FDC, we propose the following steps for Academic Year 2021-22: 

•    Expand QA information on the FDC website to provide comprehensive knowledge about QA/QLT trainings and course certifications

•    Target the College of Business Administration and Public Policy (CBAPP) and College of Health, Human Services and Nursing (CHHSN) for QA training as a cohort and course certification. It is anticipated that this targeted approach will yield an increase in QA trained faculty, QA reviewers, and QA certified courses. In particular, the goal is to begin the process of certifying all the courses in a particular program

•    Identify a funding source to increase the number of campus-based reviewers and certified courses