Quality Assurance for blended and online courses

Enhance Academic Quality in Online Courses at CSU Bakersfield

Project Summary

The purpose of the Quality Assurance project is to continue offering support and assistance to our faculty in designing and delivering quality instruction to ensure student success. This ePortfolio includes activities throughout the academic school years included Summer Institutes for Online Teaching and supporting faculty to become Quality Matters certified. During the pandemic, the director Dr. Rebecca Weller of the Faculty Teaching and Learning Center (FTLC) has been developing and providing Teaching Online Proficiency Series (TOPS) to quickly prepare faculty with little or no online teaching experience.

Campus QA Goals

  • Goal 1:  Offer APPQMR and QM workshops virtually.
  • Goal 2:  Continue offering TOPS training and workshops

Background on Quality Assurance Efforts

Our campus became a Quality Matters (QM) subscriber in May of 2012. Currently, four-hundred-twenty two faculty and staff have received QM Rubric training; sixteen courses have received QM certification; two-hundred-seventy nine courses were internally reviewed by the campus QM certified peer reviewers; eight faculty became QM peer reviewers, two faculty and the Director of Instructional Development became a QM course facilitator. Also, our campus currently houses one online QM Facilitator, one face-to-face QM facilitator and three QM Master reviewers.

Our campus is also actively engaged with the CSU system Quality Online Learning and Teaching (QLT) initiative. One course from our campus each year has been selected as the exemplary course by QLT. The Summer Institute has been a successful model for a campus wide training program for faculty. Participation of faculty has consistently increased each year with twenty-six faculty members completed the 2018 Summer Institute. All four of CSUB's academic schools and Community College faculty are well represented in the Institute. Feedback received from attendees has been overwhelmingly positive.

Since the pandemic began in March 2020, Dr. Rebecca Weller has developed and provided the Teaching Online Proficiency Series (TOPS) trainings, which consists of 3-day sessions for faculty that have little or no experience in teaching online. Dr. Weller has provided TOPS trainings at different times to accommodate different faculty schedules.

Next Steps for QA Efforts 2021-2022

  • Step 1: Redesign our face-to-face QM Summer Institute for remote participation, modeling best practices in both asynchronous and synchronous instruction. This will include the creation of a Canvas course.
  • Step 2: Expand CSUB’s participation in QLT courses.
  • Step 3: Continue providing TOPS trainings

Quality Assurance Lead(s)

  • Lead 1:  Dr. Rebecca Weller, Director of Faculty Teaching & Learning Center (FTLC)
  • Lead 2:  Dr. Allison Evans, QA Facilitator
  • Lead 3:  Dr. Jianjun Wang, SQuAIR Facilitator 

Supporting Campus Partners

  • Dr. Vernon Harper, Provost
  • Dr. Debra Jackson, AVP of Academic Affairs
  • Faust Gorham, CIO
  • Alex Slabey, Instructional Designer
  • Alex Mitts, Instructional Designer

Campus Commitment Toward Sustainability of QA Efforts

This is TBD, as our Academic Senate has suspended QA requirements until December 2021.

Summary of Previous QA Accomplishments

  • CSUB adopted Quality Matters in 2012. 
  • Since 2013, the Faculty Teaching and Learning Center has Certified 212 faculty to Teach Online/Hybrid Courses at CSUB. These certifications include:
  • 51 from the School of Arts and Humanities 
  • 29 from the School of Business and Public Administration
  • 28 from the School of Natural Sciences, Mathematics and Engineering
  • 94 from the School of Social Sciences and Education 
  • 6 Librarians from CSUB’s Walter Stiern Library 
  • 4 instructors from other colleges in the area
  • 3 TOPS training sessions remotely provided over Zoom

Dissemination of QA Efforts — Conferences

●      None

Training Completions

Training Completions



# Completing

Association of College and University Educators (ACUE)

Summer 2020


Quality Learning & Teaching (QLT)

Summer 2020


Teaching Online with Proficiency Series (TOPS)

Summer 2020


Teaching Online with Proficiency Series (TOPS)

Winter 2021


Quality Learning & Teaching (QLT)

Spring 2021



Course Peer Review and Course Certifications

No peer reviews or certifications took place during the 2020/21 AY.

Development of Campus QA Resources

  • None

Accessibility/UDL Efforts

  • We have been using the QM standard 8 to support course material accessibility in online/hybrid courses. Faculty are encouraged to use a syllabus that is ADA compliant and make sure that their PDF, PPTs and video/audio files are accessible to diverse student population. We provided various workshops to ensure faculty are aware of the challenges in this area.
  • TOPS trainings provides a session on accessibility for faculty for instructional materials.
  • CSUB adopted Ally for Canvas courses.