Fresno State Quality Online Learning and Teaching (QLT)

Summer 2020 - Spring 2021

Proposal Summary: This past year has demonstrated the resilience of At Fresno State. Like most of higher education, over the past year our campus has pivoted to support teaching and learning. Here were some of the goals of the professional development for online and blended Learning:

  • All Things Canvas
  • Synchronous Video Tools
  • Diversity, Equity, Inclusion
  • Library and Open Educational Resources (OER)
  • Student Engagement
    1. Humanizing your course
    2. Online instructor presence
    3. Active learning strategies
  • Assignments and Assessments
  • Low bandwidth options

MERLOT is a collection of free and open online teaching, learning and faculty development services contributed and used by an international education community. The MERLOT collection of open resources spans across a wide variety of disciplines and education levels. What sets MERLOT apart is a combination of peer reviews, member comments, learning exercises and other valuable information and metadata associated with the materials.

Quality Assurance Results

2020-2021 Successes

  • Over 1000 faculty completed training
  • 82 teaching associates
  • Our Instructional Designer team
  • Collaborations and relationship with our CO
  • Committed faculty facilitators and faculty learners
  • Our Campus Culture - Faculty Committed to Students
  • Ongoing efforts for Accessibility and Universal Design for Learning

Outcomes of our Quality Assurance Efforts

A total of 320 faculty have completed CSU Online Course Services courses offered by the Chancellor’s Office since June, 2020. There are a total of 1015 individual faculty included on the APM 206 Certified Faculty at Fresno State list who have completed 1335 courses. Mary Bennett currently serves as the CSU QLT Course Manager for the Chancellor’s Office. In addition, she is one of the facilitators of the online courses offered at the CSU level and leads our campus efforts. 

Due to APM 206, there has been an increase in the number of faculty who require training. Additionally, the APM 206 Committee has been meeting regularly since December 2020 and reviewing new online courses using the CORE 24 objectives from the QLT Rubric that have been identified as essential. Since June 2020 a total of 44 courses have been submitted for approval. The APM 206 Committee began work on course approvals in December 2020 and at the end of the spring 2021 semester 23 courses were approved, 12 courses are in progress, 8 courses were returned to be amended to meet the CORE 24, and 1 proposal was withdrawn. 


Faculty Reflections


  • “Creating a learning environment that is flexible and accounts for the many challenges that can come up is important. In the end, I think all faculty and students want is grace."

    “The actual tools, while very important, support the vision of delivering content to students in a way they can both understand and show what they understand.”

    “I think many faculty had never taken an online course so they are now much better at understanding the experiences of our students this coming fall. ”


  • “Watching so many of my colleagues panic at the prospect of a new online reality has made me grateful for the training I have received and eager to share it with others" 

    “The Canvas Ally links were very helpful in outlining instructions for improving accessibility, and I eventually managed to get perfect scores.”

    “The Q1 course was very useful in approaching the (re)design of my classes for the virtual environment.”

Quality Assurance Project Results

Quality Assurance Team

  • Jolynne Blake, Instructional Designer
  • Mary Bennett, Instructional Designer
  • Sue Yang, Instructional Designer
  • Walt Hebern, Instructional Designer
  • Dr. Bryan Berrett, Director 
    Quality Assurance Coordinator 

Next Steps for Quality Assurance for 2021-2022

Our campus project plan for 2021-22 will align with the campus plan as we look to providing multiple course instructional options for the upcoming academic year. The campus wide adoption for Panopto will continue to be a critical factor while we leverage the QLT instrument for course creation or redesign, specifically Q3. We will continue to partner with our Office of Institutional Effectiveness (OIE) to continue to gather data on online and blended learning on campus including DWF and achievement gap data to align with GI2025.

With that data, our change management team, executive sponsor, and director of OIE will construct a project management timeline and plan that we will be implementing by the spring of 2022. These campus goals align with existing Quality Assurance and AL$ programs as well as activities on campus including Universal Design for Learning (UDL) and our implementation of the remediation software Ally. All summer faculty professional development will also include specific ways in which faculty can meet the QLT objectives and will lead them to QLT training in the coming years. Additionally, our team will be preparing approximately 60 faculty to teaching in a HyFlex learning environment this fall. 

Currently, our faculty will be participating in one of three professional development opportunities offered by our campus as outline by the descriptions below:

Option 1: Q1: Introduction to Teaching Online Using QLT

  • Approximately 20 hours for faculty learners 
  • Introduction to teaching online with the CSU QLT rubric representing the 9 sections of QLT. Content covered includes orienting students to the online course, setting up the structure and navigation of a course, designing online modules for content delivery and engagement, developing methods for facilitating discussions, developing assessment tools, using technology tools and experiencing an online course from a student perspective.

Option 2: Transforming your Teaching with Resilient Course Design 

  • Approximately 20 hours for faculty learners 
  • In this training faculty will engage with strategies and action steps for designing learning experiences with resilience and flexibility in mind. Topics will include planning for a highly engaging learner-centered course, creating an equitable learning environment, and transforming course content for maximum flexibility.

Option 3: Q3: Advanced QLT Course in Teaching Online

  • Approximately 20 hours for faculty learners 
  • Advanced QLT course in creating a course and module structure that is in alignment with course objectives, incorporates social presence, equity-minded strategies, engagement strategies in synchronous and asynchronous activities, active learning with video, and alternative assessments. Participants will complete a QLT Core-24 self review on their own course for reflection to guide them as they progress through the course in identifying areas to improve on. The final project will include creating a video tour to highlight three course changes made in the course while completing the training.