This site hosts a number of cases concerning Quality Function Deployment (QFD)in the following segments of companies are used: Service, Product, Healthcare, and Entertainment. Most of the cases are in PDF format and can be downloaded.
Type of Material:
Collection
Recommended Uses:
There could be several potential uses for this material. In the workplace, these could be used as examples of how to implement QFD and use for training purposes in various industries.
In the classroom, this could be used for in class discussion, reading/homework, the basis for lectures, and for case studies.
Technical Requirements:
This collection was reviewed using Java 8, update 65; Mozilla/Firefox, version 39 and Adobe reader IX.
Identify Major Learning Goals:
There are no learning goals specified, however there could be numerous goals depending on how the items in this collection are used. These could be used as cases for applied learning, reading to expand awareness of Quality Function Deployment (QFD), general reading about TQM and Continuous Improvement, and application-specific to industries. Goals could include analysis, comprehension, differentiation, understanding, application and synthesis to name a few.
Target Student Population:
Graduate-level students are the recommended target, assuming there is a basic understanding of TQM. Employees in the workplace who already have a basic understanding of TQM may also benefit from this collection.
Prerequisite Knowledge or Skills:
Knowledge of Quality Function Deployment
Content Quality
Rating:
Strengths:
This collection reflects TQM efforts relative to QFD in multiple industries such as service, healthcare, entertainment and product development. These are based on experience and application and provide many different opportunities to learn from the experiences of individuals and organizations.
Concerns:
Some of the case studies are quite old (circa 1999) as well as created by the course's author.
Potential Effectiveness as a Teaching Tool
Rating:
Strengths:
Any of these can be used as case studies/applications of how QFD works and how it can be deployed and implemented. In addition to general information, industry-specific information is provided.
Concerns:
As a stand-alone collection, the usefulness of the case studies is limited since QFD is not explained on the reference page. The case studies of QFD has a limited breadth since all the case studies have one consistent lead author viewpoint
Ease of Use for Both Students and Faculty
Rating:
Strengths:
These are all easy to read; because real-life applications are the basis for the articles, the user can be quickly engaged in the reading. Based on the current see of some of these documents, the site appears to be updated on a regular basis.
Concerns:
Ran an accessibility checker on several of the PDF and each returned quite a number of significant accessibility issues.
Pictures and other diagrams are somewhat limited, the focus is primarily on the article.
Other Issues and Comments:
Good primary resource for information on national and international Quality Function Deployment
Creative Commons:
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