Peer Review

Managing Performance Across Generations: Three Essential Feedback Conversations - Hilgart

Material Detail page

Reviewed:: Oct 3, 2022 by Professional Coaching

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Ratings

Overall Rating:

Content Quality:

Effectiveness:

Ease of Use:

Overview:

Great online article discussing 3 ways to provide performance incentives to employees. Does a nice job taking into account different generational considerations.

Readers will learn the following:

What feedback is appropriate with virtual conversation (and tools examples)
Constructive feedback (don't layer it in a "feedback sandwich" of compliments and negative feedback. Offer constructive feedback and do it frequently. More specific conversations should be done in private "head on" time. It's a two way conversation. Involve the employee in behavioral or work proposal changes.
Keep the conversation going-check ins and they should be frequent.

Type of Material:

Workshop and Training Material, Reference Material

Recommended Uses:

The article could be used in a variety of settings but seems particularly useful in classes focused on team building, business, workforce planning, Human resources employees, and a variety of career development classes and managerial training.

Technical Requirements:

Any device with access to the internet and a web browser. A keyboard, mouse, or assistive technology to navigate the reading

Identify Major Learning Goals:

The reader will obtain information in a very succinct but effective way. The information is applicable and easy to process. The main focal points include:

Three types of feedback with Millenials (and all other generations) options
When these options are most appropriate for adoption and implementation

Target Student Population:

College General Ed, College Lower Division, College Upper Division, Graduate School, Professional

Prerequisite Knowledge or Skills:

Ability to navigate a single web page, preferably experience or knowledge of managing employees. Some background in coaching is helpful for gaining a better understanding of this material.

Content Quality

Rating:
Strengths:: This material characterizes three specific feedback conversations. The authors share their insights about three circumstances where different styles of feedback conversations should take place. In a very clear and direct language, the article describes under what circumstances the style will be effective and when is not advisable to use it.
Concerns:: The article is hard to read. Please change the font, change the background/contrast, and get rid of the italics. Use bold font to emphasize your points. Also, perhaps, links to additional resources, sites, and articles? This is truly needed to make the resource more useful. Additionally, it would be helpful to address age differences and similarities. It seems that, Millenials and Generation Z want one type of feedback-but everyone else just wants one formal review-that is decidedly not so! Please write more and share resources for reviews and feedback as applicable to everyone. In this article, the proposed options are not necessarily limited to Millenials.

Potential Effectiveness as a Teaching Tool

Rating:

Strengths:

The material is concise and quite effective in providing tips on how feedback style could be more effective based on circumstances. Additionally, the article provides insights on differences between generations, emphasizing on Millenials.

Concerns:

There are no options to measure the effectiveness of the tool independent of an assessment in class or a survey to employees/managers in the weeks or months following this article being shared to determine it's effectiveness in the workplace.

Please share more resources on feedback, include different cultures and ages. Thank you!

Ease of Use for Both Students and Faculty

Rating:
Strengths:: Because the article is web based, readers can enable the "Reader View" in their browser to address the low-contrast accessibility concerns of the web design. Visually there is adequate negative space and images to break up the dense text. Being a text-based website with responsive design coding, it is accessible from any device with access to the internet.
Concerns:: Light font of the article made for hard reading.

Other Issues and Comments:: The article is from 2015 but many of the skills are still applicable. Since the pandemic has significantly impact workplaces and management styles across several industries, this article may be best used to spark discussion.
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