The 5 Whys Explained-Root Cause Analysis video explains what it is used for, how to conduct a root cause analysis, how to run a 5 Whys Meeting, and the advantages and disadvantages of the model.
Type of Material:
Presentation
Recommended Uses:
An instructor can assign the video as homework and develop activities in class for students to practice in groups finding the root causes of problems and counter measures.
The instructor could lead the class in a 5 Whys meeting.
Could be used in online discussions
Technical Requirements:
Microsoft Edge, Google Chrome or a similar internet browser
Identify Major Learning Goals:
After viewing the presentation, students will be able to:
address the causes of problems at every level
prevent more problems from occuring by identifying what went wrong
demonstrate the 5 Whys technique
identify the 8 steps in a 5 Whys meeting
identify the advantages and disadvantages of the model
Target Student Population:
Graduate School and Professional learners enrolled in project management, supply chain management, process improvement and quality assurance courses such as Lean or Six Sigma would be interested in the learning material.
Prerequisite Knowledge or Skills:
Knowledge of organizational management and strategic leadership is needed to understand the video.
Content Quality
Rating:
Strengths:
Root Cause Analysis is a core concept in business especially in quality assurance. The concept is summarized well.
It gives an adequate demonstration of using the 5 Whys technique for a software development issue.
A verbal explanation plus a slide with specific steps is provided, including a discussion on how to do each step.
Advantages and disadvantages are provided.
This is a common problem-solving technique
Concerns:
An instructor would need to provide more background information regarding the roles in a company and develop practice activities in order for a learner to be able to conduct a Root Cause Analysis and run a 5 Whys meeting.
An example of a 5 Whys meeting is needed to show the steps in action similar to the one given for the 5 Whys technique.
The material is not dated so it’s difficult to tell how long this has been on the Internet or when it was posted.
Potential Effectiveness as a Teaching Tool
Rating:
Strengths:
The video gives clear explanation of a Root Cause Analysis.
The explanation could be used to support scenario-based assignments provided by the instructor.
Problem solving is a skill that is needed in a variety of subject areas and business settings.
The video could also be used to explain how to use the Root Cause Analysis as a problem solving technique in common every day situations such as late to an event, car won't start, ran out of a key ingredient, lost power...etc.
Concerns:
It could have included reference material because this is a common problem-solving technique and has been part of quality management for a long time.
This methodology was originally developed by Toyota.
Ease of Use for Both Students and Faculty
Rating:
Strengths:
The YouTube video was easy to access.
There is a colorful diagram used to demonstrate the 5 Whys technique.
Easy-to-follow and colorful slide presentation
Useful information in any industry
Concerns:
The video has step by step text-based explanations using white text on a grey background.
It is not visually appealing, interactive or engaging.
Creative Commons:
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