Peer Review

Therapeutic Communication for Health Care Administrators Game Simulations

Material Detail page

Reviewed:: Jul 27, 2026 by Health Sciences

Bookmark

Ratings

Overall Rating:

Content Quality:

Effectiveness:

Ease of Use:

Overview:

The Therapeutic Communication for Health Care Administrators Game Simulations (OER) resources are intended for learners preparing for positions in front-line health care settings. The content is designed to be useful for remote, hybrid, or face-to-face delivery.

Type of Material:

Simulation

Recommended Uses:

Could be assigned as homework
Could be done as an in-class activity
Could be a pair or small group activity

Technical Requirements:

Internet access
Web browser

Identify Major Learning Goals:

After active engagement with the material, the learner will

Recognize appropriate therapeutic communication and adjust communication to achieve better outcomes.
Develop the communication techniques needed for situations involving cultural sensitivity, clients with anxiety, professional boundaries, clients in altered states, and clients who are hard of hearing.

Target Student Population:

College Upper Division, Graduate School,
Professional: The material is designed for learners preparing for front‑line health care administration roles, including but not limited to:
- Health Office Administration students
- Office Administration – Health Services students
- Medical Office Assistant or Medical Administrative Assistant trainees
- Any post‑secondary or vocational program focused on administrative roles in hospitals, clinics, long‑term care facilities, and other health care settings

Other User Groups

Faculty / Instructors – Can use the simulations as teaching tools in face‑to‑face, hybrid, or online courses
- Practicing health care administrators – Beneficial for skill refreshment or as part of workplace training
- Educational technologists / instructional designers – May adapt the OER for use in learning management systems or other platforms

Prerequisite Knowledge or Skills:

Basic understanding of therapeutic communication and professional leadership skills
Computer and digital literacy
Reading comprehension at college level

Content Quality

Rating:

Strengths:

Engaging and interactive with videos and questions throughout
Offers an alternate text version as well
Provides feedback for correct and incorrect answers
The simulations are realistic and scenario-based learning with clear alignment to the learning objectives.

Concerns:

The references within the modules are more than 5 years old; however, the content is about communication and remains relevant.
While formative questions are included, there is no built‑in comprehensive assessment to measure overall competency after completing all simulations.

Potential Effectiveness as a Teaching Tool

Rating:

Strengths:

The ease of use and online format make it ideal for a variety of classroom settings, so it would easily fit into curriculum assignments.
The simulations did not take long to complete.
Active, scaffolded learning with real-world significance and immediate feedback.

Concerns:

May need a way to show the instructor that the simulation was completed. Did not find a certificate or badge.

Ease of Use for Both Students and Faculty

Rating:

Strengths:

Easy navigation with a Table of Contents and navigational prompts that provide clear instructions on what to do next during and after the simulations.
Videos include closed captioning.
Sequential headings are set up for screen readers.
SmartLinks with ordinary text are used.

Concerns:

Optimal use relies on stable internet, compatible browsers, and the ability to run H5P interactives, which may pose barriers in low‑technology settings.
Some images do not include alt text.

Other Issues and Comments:

Overall, the simulations are a great resource that could be useful in a variety of ways across different course formats.

Creative Commons: