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Peer Review

Conflict Resolution Style



Overall Numeric Rating:

5 stars
Content Quality: 4.9 stars
Effectiveness: 5 stars
Ease of Use: 5 stars
Reviewed: Dec 29, 2003 by Health Sciences

This learning object is an animated slide presentation on Robert Maddux's conflict resolution model matrix.The site helps the student understand the process of conflict resolution and allows the student to write a short assignment that is sent to the instructor via email.

Type of Material:

The material is an animated slide presentation. The
presentation provides a mechanism for the student to complete an
exercise and submit to to their teacher via email.The site is student driven and movement through the material is student activated.

Recommended Uses:

This material might be used to supplement course learning
about conflict resolution and to enhance a presentation on conflict resolution

Technical Requirements:

The user must have Shockwave to view the slide

Identify Major Learning Goals: After viewing this presentation the learner should be able

  • Define each of the five ways we resolve conflict.

  • Correlate how assertiveness and cooperation affect conflict

  • Analyze the way that conflict resolution style was used recently
    by the learner.

Target Student Population: The target student population could include:

  • High school and college students taking courses that include study
    of conflict resolution styles, for example, health sciences and

  • Participants in anger management classes.

  • Participants in parenting or marriage counseling classes.

  • Business seminars to analyze work situations

Prerequisite Knowledge or Skills:

  • Learners should have some basic knowledge about conflict
    management terminology and settings.

  • Learners should be able to use a computer connected to the

Evaluation and Observation

Content Quality

Rating: 4.9 stars

  • The animation walks the learner through each conflict
    resolution style

  • This is an accurate depiction of Maddux's model.

  • The strength of the site is the ability to use it in a variety of settings with a wide variety of audiences.

Concerns: The author might consider including

Potential Effectiveness as a Teaching Tool

Rating: 5 stars

  • Although the animation is primarily text, it is very

  • The presentation provides examples that helps to illustrate
    each of the conflict resolution styles

  • The presentation assists the learner to understand the ways
    that cooperation and assertiveness affect conflict resolution

  • The site is easy to use and complete as designed, this site can be used easily by instructors to augment their course.

Concerns: None

Ease of Use for Both Students and Faculty

Rating: 5 stars

Navigation through the animation is intuitive through the use of arrows which allow the user to navigate forward and backward.The color and background graphics are used effectively to hold interest.


There is no information about the requirement for Shockwave on the primary link.

Other Issues and Comments:

This is a site that will be a handy addition to content that can be easily
accessed and used by faculty and students.