Key performance indicators (KPIs). Leading and lagging indicators. Financial metrics, operational metrics and shareholder value. Closed-loop performance measurement. Alignment tree and performance metrics. Benchmarking resources
The social responsibility of business. Executive ethics and stakeholders relationship management. Do ethics pay?. Unethical/Illegal behavior. The problems of ethics. The solution to ethical problems. Ethical decision-making: The 5 ethical tests.
Leading a global organization. The decline of Nissan Motors - A case study. Nissan partnership with Renault and Carlos Ghosn as COO. The leadership challenges. The leadership and global cultural gap. the Japanese management style
CEO compensation best practices. CEO performance metrics. The CEO's 3 top challenges. Board of Directors (BOD) and CEO performance evaluation. CEO strategy evaluation. CEO leadership evaluation. CEO performance evaluation
Wireless Technology Roadmap (CDPD/GPRS/EDGE/UMTS). Transport Technology Roadmap (TDM/SONET/DWDM). IP Technology Roadmap (Data, Voice & Video over IP: VoIP/SS7oIP /QoS /MPLS). IT Applications Technology Roadmap: (SMS/Multimedia/M-Commerce)