Material Detail

Framework for Managing Process Improvement: Tutorial

Framework for Managing Process Improvement: Tutorial

Benchmarking is the search for industry best practices that lead to superior performances. While benchmark teams can expect to uncover best practices that you may not have considered prior to the benchmark program, most likely you will not encounter a company that has exactly the same organization layout, processes or goals. Therefore, entering the benchmark phase of a process improvement program is not a step to be taken lightly. Once an organization determines that it will invest in a benchmarking program, it should be understood throughout all levels of management that benchmarking is an on-going process that will require constant updating over time. The time and monetary commitment to a benchmark program that will yield exceptional results is significant. More important, if the program... Show More


  • Editor Reviews
  • User Rating
  • Comments
  • Learning Exercises
  • Bookmark Collections
  • Course ePortfolios
  • Accessibility Info

More about this material


Log in to participate in the discussions or sign up if you are not already a MERLOT member.