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MERLOT II

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Communication Skills

        

Communication Skills

Logo for Communication Skills
This resource has been compiled to give a general introduction to effective communication for practice educators. In the first section, the key components of the communication process will be discussed. The basic skills required for effective communication will be explored in the next few sections, and some specific contexts for communication, including giving presentations and feedback meetings, will be examined.
Material Type: Open Textbook
Technical Format: PDF
Date Added to MERLOT: November 25, 2008
Date Modified in MERLOT: April 22, 2014
Authors:
Submitter: Judy Baker
Keywords: The Communication Process 4, Presentation Skills, Active Listening Skills 10, Non-verbal Communication 13, Questioning Skills 23, Giving Constructive Feedback 18

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About

Primary Audience: College General Ed
Mobile Compatibility: Not specified at this time
Technical Requirements: Browser, internet connection, pdf reader
Language: English
Material Version: printable
Cost Involved: no
Source Code Available: no
Accessiblity Information Available: no
Creative Commons: unsure
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Avatar for Jacky Hood
5 years ago

Jacky Hood (Administrator)

I could use parts of this document in teaching Active Listening as part of Business Skills for Service/Support and Project Management. The students would be turned off if I used it in its entirety because (1) it says it it addressed to health care and social service (2) much of the vocabulary is formal and academic (3) many of the examples of probing questions are condescending and would never be used in a business setting or on a customer support call.

Technical Remarks:

The boxes around some of the paragraphs abut the text. There should be some white space.
Time spent reviewing site: 10 minutes
Used in course