Presenting an Effective Message
This is a free, online textbook offered by Bookboon.com. "In this textbook you’ll understand how to make a great impression, what processes your listeners are going through to make sense of your messages, and know how the other person interprets your message to help you communicate most effectively. You’ll learn all about building rapport, how to prepare and deliver a formal presentation, and even how to interpret how the listener is thinking by watching their eye movements! This book will boost your confidence levels and help you achieve closer ties with everyone you communicate with."