This PDF document contains a lesson plan for a technology class.
The Lesson plan identifies the possible steps one can follow to teach students how to provide technical support over the internet.
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Daniel Beuchert (Teacher (K-12))
I enjoy this lesson partially because it is a skill I don't hear being taught much, and I also remote connection software myself. The lesson incorporates both a video and a live presentation to present the information, which will allow students to ask questions about things they are unfamiliar or uncomfortable with. There is also good motivation for the students to learn the skill for the reasons you have mentioned. I do think that this would be more towards an intermediate skill set, but as long as the students have been brought up to this level before the lesson, I would think it would work well in adding remote log in to their tool bag!
Jeannine Baum (Teacher (K-12))
This is a pretty cool concept. It definitely would be meant for students that were geared towards computer technology and applications. I could see some students that were less familiar with technology may struggle. I assume the students that would be in your class doing this lesson would have the skills background to do this. I might provide students with a list of safe programs or applications or even recommend them based on ease of use. Good Job!
Molly Beer (Teacher (K-12))
This sounds like a really cool way to communicate. I'd like to learn how to do it myself. I actually never knew this type of action was possible. Nice lesson idea!