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Definitive Guide to Creating Unified IT Monitoring and Management in Your Environment

Definitive Guide to Creating Unified IT Monitoring and Management in Your Environment

'The IT industry continues to evolve more advanced and efficient tools for troubleshooting operational problems, monitoring operational stability, and improving service response times. However, many organizations are still carrying around decades-old philosophies and processes that hinder true improvement in IT management. In this definitive guide, IT author and analyst Don Jones examines these outdated processes, and proposes a new set of philosophies and approaches designed to help maintain improved service levels, reduce time to resolution for problems, and increase the communication and cooperation between all levels of the organization – both within IT as well as within the organization’s larger user community. Told in part through composite case studies, readers will truly find... Show More
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