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Humans are fallible and are prone to making mistakes. Pride, shame and potential loss of face are some of the reasons that people don’t admit to their mistakes. We often lack the knowledge, training, skills and experience to do tasks satisfactorily and thus make mistakes. In the business world people are rewarded for success and penalised for failure. Mistakes are often due to system failures, lack of personal expertise, inefficiencies and inadequacies. In addition, businesses may be operating to out-of-date and incorrect models and theories.

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