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Material Detail

Rethinking Retail: The Hidden Costs of Self-Checkout Technology

Rethinking Retail: The Hidden Costs of Self-Checkout Technology

Santiago Gallino — associate professor of operations, information and decisions, and of marketing at the Wharton School — discusses the growing presence of self-checkout in retail, its intended operational benefits, and the unintended consequences (including theft, customer friction, and strategic recalibration) that are prompting retailers to rethink their approach....

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More about this material

Material Type:
Presentation
Date Added to MERLOT:
September 24, 2025
Date Modified in MERLOT:
September 24, 2025
Author:
 
Submitter:
Cathy Swift
Asian American, Native American, Pacific Islander Serving Institution Hispanic Serving Institution
Primary Audience:
College Upper Division
Technical Format:
Website
Mobile Compatibility:
Not specified at this time
Language:
English
Cost Involved:
No
Source Code Available:
Unknown
Creative Commons:
No

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