Material Detail

"Connecting with people - Two crucial skills" icon

Connecting with people - Two crucial skills

This is a free textbook offered by BookBoon.

'This book teaches a powerful blend of the two most crucial conversation skills, empathy and assertiveness. We all have these skills to some degree, or at least the potential for them. They are in our genes. They may have gone rusty or been blunted by life’s experiences but they are recoverable. The book aims to help you recover them. It is a how-do-you-actually-say-it book, packed with clear guidelines and examples you can apply to your own difficult conversations.'

Rate

Quality

  • Editor Reviews
  • User Rating
  • Comments
  • Learning Exercises
  • Bookmark Collections
  • Course ePortfolios
  • Accessibility Info

More about this material

Comments

Log in to participate in the discussions or sign up if you are not already a MERLOT member.